Service Client jobs in United Kingdom

We are currently searching for a Delivery Leader for the Analytics – Media Effectiveness Team for Western Europe region. You will work together with some of the largest FMCG companies, helping them to make the right choices for their Media investment strategy. Your insights will influence decisions for some of today’s leading global brands that covers social, digital and traditional media activities both at a tactical and strategic level.

• Lead the analytic servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement.
• Responsible for managing a handful of consultants, ensuring their work is of quality and meeting client objectives.
• Working closely with Sales team in pitching, solutioning and also making sure projects are rightly scoped.
• Staffing of projects and responsible for overall delivery responsibility and CSAT scores for the region.
• Ensure team is well motivated and rallied to meet the overall organization goals.

• Work as a part of an international project team that helps FMCG clients measure, model, optimize and consult on their Media activities.
• Use NIQ tools and methodologies to build answers to business questions from the market data and revenue management analysis.
• Convert analysis results into a business-focused and actionable client report.
• Provide timely analytic solutions and benefits to client business issues / opportunities by developing strategic initiatives for client.
• Oversee the management and conduct of assigned analytic projects including preparation, approval and delivery of proposals, reports and presentations.
• Coordinate project execution between teams of experts, this will involve liaison with clients, publishers, media agencies and remote NIQ teams.
• Coordinate cross-country projects.
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales.
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace.

• Identify areas of business opportunity and growth for the business unit.
• Maintain and foster relationships with senior management of clients.
• Develop plans to support the implementation of new initiatives and new products and services.

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned.
• Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets.

• Previous experience in a similar position / business area.
• Minimum of 15 years and at least 5 years in leading region and sub region delivery.
• Previous experience gained in the FMCG sector, preferably within the brand, trade marketing or category management.
• High level of client service skills.
• Strong Business English knowledge, both verbal and written (another European Language would be an asset).
• Strong analytical mind and excellent numerical skills.
• Strong communication & visualization skills – interested in storytelling techniques.
• Comfortable working in a digital-enabled environment.
• Ability to work independently and within a virtual environment.
• Knowledge of Microsoft Excel, PowerPoint.
• Strong organizational & interpersonal skills.
• Masters in Eco/Math/Stats/Business or University degree or equivalent experience.

Curiosity drives your interest in what moves the market. You find business potential in numbers. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. Ability to work with conflicting priorities.

• Private Medical Insurance
• Flexible working environment
• Learning & Development
• Great team culture

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion