Customer Liaison Officer

Daniel Owen; Chorley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking a dedicated Customer Liaison Officer to support their team on a housing refurbishment scheme in the Chorley/St Helens areas. Responsibilities include acting as the main point of contact for residents, coordinating access, and maintaining on-site presence during works. The ideal candidate should have experience in customer-facing roles, strong communication skills, and a full UK driving license. This is a temporary position with a pay rate between £13.50 and £15.50 per hour.

Qualifications

• Experience in a customer-facing role, ideally within social housing.
• Previous tenant liaison experience on refurbishment projects is highly desirable.
• Flexibility with working hours and willingness to travel as needed.

Responsibilities

• Act as the main point of contact for residents/customers throughout the project.
• Coordinate access and keep residents informed of developments.
• Monitor and report on customer satisfaction.

Skills

Customer service

Communication

Organisational skills

IT skills

Tools

Client systems and trackers

Job description

Job Title: Customer Liaison Officer
Location: Chorley/St Helens areas
Job Type: 2 month temporary (initially)
Full UK Driving Licence Required - Company car can be provided.

Pay rate: £13.50 - £15.50 per hour depending on experience

Working Hours: Monday to Friday, 8am to 4.30 - 3pm finish on a Friday.

40 hours per week

Are you a people person with a passion for delivering excellent customer service? My client is currently seeking a dedicated Customer Liaison Officer to support their team on a live housing refurbishment scheme.

This is a vital role acting as the first point of contact for residents and ensuring smooth communication throughout the works programme.

Key Responsibilities:

• Act as the main point of contact for residents/customers throughout the project
• Work closely with the Scheme Manager, Site Team, and Supervisors to coordinate access and keep residents informed
• Issue pre-introduction letters, carry out in-person pre-entry surveys, and advise on works schedule
• Take photos and videos of affected internal and external areas for documentation
• Maintain daily on-site presence during active works and follow up with phone calls to residents
• Manage client systems and trackers such as Iplanned, Mi Housing, etc.
• Address resident concerns and escalate unresolved issues in line with company procedures
• Monitor and report on customer satisfaction
• Liaise with housing associations, utility providers, and other third parties where required
• Assist with tenancy documentation, including distributing and collecting approval forms

What We're Looking For:

• Experience in a customer-facing role, ideally within social housing
• Previous tenant liaison experience on refurbishment projects is highly desirable
• Strong communication, organisational, and IT skills
• Confident dealing with challenging situations and problem resolution
• Flexibility with working hours and willingness to travel as needed
• Full UK Driving Licence is essential

This is an exciting opportunity to make a real difference to people's day-to-day experiences during vital housing improvement works.

If you're enthusiastic, reliable, and passionate about delivering excellent service, we'd love to hear from you!

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