Customer Service Executive

Stafforce Recruitment; Wakefield; On-site; GBP 26,000 - 30,000; Full time

Job summary

A recruitment company is seeking a Customer Service Executive to manage client interactions effectively. This role requires strong communication skills and the ability to handle multiple tasks in a fast-paced environment. The position offers a salary of £26,000 to £30,000 depending on experience, with full-time hours from Monday to Friday. The successful candidate will be committed to providing high-quality customer service and maintaining accurate records. Applications are welcomed from all qualified individuals.

Qualifications

• Previous experience in a customer service or client-facing role.
• Ability to manage multiple tasks in a fast-paced environment.
• Committed to delivering a high-quality customer experience.

Responsibilities

• Managing inbound and outbound calls, emails, and client enquiries.
• Providing clear and accurate information regarding services.
• Updating and maintaining accurate records on internal systems.

Skills

Strong communication skills

Excellent organisational skills

Confident IT user

Ability to manage multiple tasks

Job description

Overview

Customer Service Executive
Location: Bradford or Wakefield (office-based)
Salary: £26,000 - £30,000 (DOE)
Hours: Monday to Friday, full-time

Responsibilities

• Managing inbound and outbound calls, emails, and client enquiries professionally
• Providing clear and accurate information regarding services and processes
• Handling client queries and concerns with empathy and efficiency
• Updating and maintaining accurate records on internal systems
• Liaising with internal departments to ensure timely communication and resolution
• Supporting service delivery and contributing to continuous improvement
• Ensuring compliance with data protection and internal procedures

Qualifications

• Previous experience in a customer service or client-facing role
• Strong communication skills, both written and verbal
• Excellent organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Confident IT user with a professional and approachable manner
• Committed to delivering a high-quality customer experience

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we\'re happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies