Customer Service Executive

Nicholas Associates Group Limited; Wakefield; On-site; GBP 26,000 - 30,000; Full time

Job summary

A well-established professional services organisation is looking for a confident and customer-focused Customer Service Executive in Wakefield. This role involves managing client communications and ensuring a smooth service experience. The ideal candidate should have customer service experience, strong communication skills, and a commitment to a high-quality customer experience. Compensation ranges from £26,000 to £30,000 based on experience. The position offers a full-time schedule, Monday to Friday in an office environment.

Qualifications

• Previous experience in a customer service or client-facing role.
• Strong communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.

Responsibilities

• Managing inbound and outbound calls, emails, and client enquiries professionally.
• Providing clear and accurate information regarding services and processes.
• Handling client queries and concerns with empathy and efficiency.

Skills

Customer service experience

Strong communication skills

Organizational skills

IT proficiency

Empathy

Job description

Customer Service Executive

Location: Bradford or Wakefield (office-based)

Salary: £26,000 - £30,000 (DOE)

Hours: Monday to Friday, full-time

About the Role

Stafforce Recruitment is recruiting on behalf of a well‑established professional services organisation based in West Yorkshire. We are looking for a confident and customer‑focused Customer Service Executive to join a busy and supportive team.

This role is key to delivering a high standard of service, acting as a main point of contact for clients and ensuring a smooth, professional experience from initial enquiry through to resolution.

Key Responsibilities

• Managing inbound and outbound calls, emails, and client enquiries professionally
• Providing clear and accurate information regarding services and processes
• Handling client queries and concerns with empathy and efficiency
• Updating and maintaining accurate records on internal systems
• Liaising with internal departments to ensure timely communication and resolution
• Supporting service delivery and contributing to continuous improvement
• Ensuring compliance with data protection and internal procedures

The Ideal Candidate

• Previous experience in a customer service or client‑facing role
• Strong communication skills, both written and verbal
• Excellent organisational skills and attention to detail
• Ability to manage multiple tasks in a fast‑paced environment
• Confident IT user with a professional and approachable manner
• Committed to delivering a high‑quality customer experience

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.