Sales Representative-Jobs in Deutschland

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Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador, able to interact easily with a broad range of customers. You will naturally promote customer service excellence, managing the customer’s journey and experience in-store, ensuring repeat visits. You will be hardworking, dedicated, and able to quickly identify customer needs to provide engaging styling options. Your dedication to exceeding customer expectations will support store KPI’s and contribute to overall performance through personal productivity.

Key Responsibilities:

1. You deliver an exceptional customer experience, following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling in a professional and passionate way.
2. You strive for high productivity, seizing every opportunity to maximize sales and service goals, elevating each interaction, and significantly contributing to our business KPI’s.
3. You possess strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively use this knowledge to enhance the customer experience.
4. You are aware of external opportunities to improve store performance and customer experience, using feedback from Feefo and Mystery Shops to inform improvements.
5. You assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to all stock & cash control procedures to minimize losses.
6. You follow the Appointment process using the designated platform, ensuring all customers are contacted prior to their visit and their status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge: understanding features, benefits, and available products.
• POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management, driven by passion for the brand.
• Has outstanding communication skills to inspire, guide, and foster meaningful relationships with colleagues and customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme paying up to 15% of your gross monthly salary.
• Refer a Friend: Successful referrals for Managers rewarded with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Promotes eco-friendly travel.
• Discounted Gym Membership with PureGym: Supports physical health and fitness.
• Life Insurance: Provides peace of mind for colleagues.
• Ongoing Development: Tailored to your career ambitions from day one.
• Access to Moss Learning: An online platform for skill enhancement.
• Employee Hub: Easy access to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrates important personal milestones of colleagues.

If you want to know more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.