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Senior Customer Service Leader - Warehousing & Logistics
Résumé du poste
A leading distribution company in Nantwich seeks an experienced Customer Service Manager to oversee a team and enhance service quality. The role involves building relationships with key customers in the food sector, implementing best practices, and driving operational excellence. Ideal candidates will have a strong background in customer service leadership within the logistics or FMCG sectors and a keen understanding of UK retail supply chains. Competitive salary and extensive training opportunities offered.
Prestations
Qualifications
- Proven experience in a customer service leadership role.
- Strong understanding of UK retail supply chains.
- Demonstrated ability to build and lead high-performing teams.
Responsabilités
- Lead and develop the Customer Service team.
- Create a culture focused on customer satisfaction.
- Act as the senior point of contact for key customers.
- Manage escalations and proactively resolve service issues.
- Review and redesign customer service processes.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.