Group clinical Service Manager Urgent care | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected healthcare provider in Greater London is seeking a Group Service Manager responsible for overseeing operational services. This role involves leadership of clinical teams, ensuring high standards of patient care, and managing budgets. Applicants should demonstrate strong leadership skills and experience in developing integrated care pathways. The organization offers a comprehensive benefits package, including flexible working options and career development opportunities, supporting a healthy work-life balance.

Benefits

Generous pay, pensions, and leave

Flexible working options

Career development support

Competitive car lease deals

Keyworker housing availability

NHS discounts from retailers

Qualifications

• Proven experience in managing clinical services, ensuring high standards of care.
• Ability to lead and motivate a diverse workforce effectively.
• Expertise in developing integrated care pathways and business cases.

Responsibilities

• Manage daily operations of nominated services within the Operational Directorate.
• Provide leadership and line management to Clinical Service Leads.
• Ensure services are delivered within budget and identify commercial opportunities.

Skills

Leadership

Clinical outcomes management

Quality assurance

Budget management

Crisis response

Job description

The Group Service Manager role will be responsible for the daily management of nominated services within the Operational Directorate. They are responsible for ensuring delivery of all aspects of their services and will provide day to day leadership to their teams. They will provide line management to Clinical Service Leads within your group, ensuring their services deliver the highest standards of caretoour patients/service.

For urgent care services this includes demand and capacity and optimising Length of Stay through facilitating discharge, identifying effective alternative pathways to admission and active crisis response, supporting people to remain in the community, reducing delayed clinically ready for discharge and responding to super-stranded patients’ groups including those on acute mental health wards with a Learning Disability or Autistic people.

Responsibilities

Working closely with the professional heads and the Executive team to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff, compliance with mandatory reporting and assurance that the environment is fit for purpose.

Working closely with the Operations Directorate Deputy Director and other professionals, develop a clear integrated care pathway with effective evidence based interventions. To review the effectiveness of the pathway and use lean thinking to eliminate waste, ceasing interventions that are no longer effective and increasing those that are. Responsible for writing business cases and leading staff and stakeholder consultants as required. To demonstrate cost effectiveness and to measure outcomes against care pathway standards. Also to provide demonstrable assurance that there is a systematic engagement of service users and carers throughout the process.

To ensure the services are delivered using the resources available and to identify commercial opportunities to achieve further income. Ensure that services operate within budget and taking action where necessary to manage this.

Working with the Clinical and Deputy Director to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint team leaders with the appropriate competencies. To be visible and available and to manage the performance of clinical leaders to ensure excellent clinical outcomes and good levels of engagement.

To provide demonstrable assurance that the delivery of under- and post-graduate training to all professions takes place and to ensure that the environment is fit for this purpose by monitoring feedback and acting on this.

Benefits offered by SLAM

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work life balance, flexible working and supporting a range of flexible options, such as part-time working and job sharing.
• Career development, there are plenty of opportunities to progress your career and we support your development through a number of programmes such as leadership, mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease, our staff benefit from competitive deals to lease cars.
• Accommodation, eligible staff benefit from keyworker housing which is available on selected sites.
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.

This advert closes on Thursday 1 Jan 2026.