Senior Customer Service Leader - Warehousing & Logistics

NWF Group; Nantwich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading distribution company in Nantwich seeks an experienced Customer Service Manager to oversee a team and enhance service quality. The role involves building relationships with key customers in the food sector, implementing best practices, and driving operational excellence. Ideal candidates will have a strong background in customer service leadership within the logistics or FMCG sectors and a keen understanding of UK retail supply chains. Competitive salary and extensive training opportunities offered.

Benefits

Competitive salary plus bonus opportunity

33 days holiday including bank holidays

Extensive progression opportunities

Training opportunities with funded accredited courses

Discounts across various sectors

Company pension and life assurance

Employee assistance programme

Qualifications

• Proven experience in a customer service leadership role.
• Strong understanding of UK retail supply chains.
• Demonstrated ability to build and lead high-performing teams.

Responsibilities

• Lead and develop the Customer Service team.
• Create a culture focused on customer satisfaction.
• Act as the senior point of contact for key customers.
• Manage escalations and proactively resolve service issues.
• Review and redesign customer service processes.

Skills

Customer service leadership

Analytical capability

Stakeholder management

Problem-solving

Team leadership

Job description

A leading distribution company in Nantwich seeks an experienced Customer Service Manager to oversee a team and enhance service quality. The role involves building relationships with key customers in the food sector, implementing best practices, and driving operational excellence. Ideal candidates will have a strong background in customer service leadership within the logistics or FMCG sectors and a keen understanding of UK retail supply chains. Competitive salary and extensive training opportunities offered.