Parts Manager jobs in United Kingdom

(Manufacturing)

Salary range c £29,000 per annum

• Our client is committed to creating and operating a first‑class technical and aftersales service to its customers. Machines will be repaired fast, reliably and safely, and communication to customers will be timely and of high quality. The aftersales service will impress all who visit and will be an asset to the company.
• Target SLA - 80% of warranty machines at our client's premises for less than 48 hours.
• A key role in providing the highest quality after‑sales service and related technical service to our client's customer base.
• The main focus is the customer experience from Aftersales repair, machine calibration, software maintenance, and other technical support.

The role is positioned alongside a team of Aftersales Engineers and effective integration with these colleagues is key. The position reports to the UK Aftersales Manager and will involve regular contact with technical colleagues in France as well as all members of the UK team. Externally the position will require daily contact with distributors and end users.

• Provide fault‑finding and technical support to customers over phone and email
• Advise customers on the best course of action to resolve technical issues.

• Liaising with customers to return machines for repair
• Organise couriers for collection of machines from customer sites
• Quote and sell replacement parts
• Liaise with the sales team or elevate issues with management as and when required
• Liaise with our After Sales in France

• Review data and produce regular reporting for team and management
• Flag up problematic machines

Manage Spare Parts Store

• Maintain stock of key parts
• Re‑organise the area when needed
• Ensure stock coming in or out is recorded correctly

• Record and follow‑up shipment of machines out for loan
• Replace / add machines to loan fleet when needed

• Issue and process repair quotations

• Calibrate relevant equipment prior to sale

• Control the implementation of software updates
• Update new machines in stock and demo machines
• Ensure Aftersales machines are updated

• Provide technical support to the Sales Teams for pre‑sale product knowledge and occasional training.
• Ensuring Health & Safety policies are adhered to at all times.

• After Sales Service experience
• Manufacturing experience
• Previous Customer Services experience
• Previous experience within Technical Parts or Tooling Industry
• Good MS Office skills
• Excellent communication skills