Parts Co-Ordinator

ROSE & YOUNG RECRUITMENT LTD; Rugby; On-site; GBP 29,000; Full time

Job summary

A leading recruitment agency based in Rugby is seeking a Parts Co-ordinator to enhance their after-sales service. This role involves technical support, managing spare parts, liaising with customers and engineers, and ensuring high-quality service delivery. Ideal candidates should have relevant experience in after sales, manufacturing, and strong communication skills. Salary is approximately £29,000 per annum with a focus on quality and timely service.

Qualifications

• Proven experience in after sales service.
• Background in manufacturing or technical support.
• Strong communication skills for customer interactions.

Responsibilities

• Provide technical support to customers via phone and email.
• Manage spare parts store and ensure key parts are in stock.
• Organise collection and return of machines for repair.

Skills

After Sales Service experience

Manufacturing experience

Previous Customer Services experience

Technical Parts or Tooling Industry experience

Good MS Office skills

Excellent communication skills

Job description

Parts Co-ordinator, Rugby

(Manufacturing)

Salary range c £29,000 per annum

Position function

• Our client is committed to creating and operating a first‑class technical and aftersales service to its customers. Machines will be repaired fast, reliably and safely, and communication to customers will be timely and of high quality. The aftersales service will impress all who visit and will be an asset to the company.
• Target SLA - 80% of warranty machines at our client's premises for less than 48 hours.
• A key role in providing the highest quality after‑sales service and related technical service to our client's customer base.
• The main focus is the customer experience from Aftersales repair, machine calibration, software maintenance, and other technical support.

Working Relationships

The role is positioned alongside a team of Aftersales Engineers and effective integration with these colleagues is key. The position reports to the UK Aftersales Manager and will involve regular contact with technical colleagues in France as well as all members of the UK team. Externally the position will require daily contact with distributors and end users.

Technical support

• Provide fault‑finding and technical support to customers over phone and email
• Advise customers on the best course of action to resolve technical issues.

Liaising with Aftersales or Sales Engineers

• Liaising with customers to return machines for repair
• Organise couriers for collection of machines from customer sites
• Quote and sell replacement parts
• Liaise with the sales team or elevate issues with management as and when required
• Liaise with our After Sales in France

Reporting

• Review data and produce regular reporting for team and management
• Flag up problematic machines

Workshop organisation

Manage Spare Parts Store

• Maintain stock of key parts
• Re‑organise the area when needed
• Ensure stock coming in or out is recorded correctly

Manage stock of loan machines

• Record and follow‑up shipment of machines out for loan
• Replace / add machines to loan fleet when needed

Booking in and out of Customer Machines

• Issue and process repair quotations

Calibration

• Calibrate relevant equipment prior to sale

Software Management

• Control the implementation of software updates
• Update new machines in stock and demo machines
• Ensure Aftersales machines are updated

Other Technical

• Provide technical support to the Sales Teams for pre‑sale product knowledge and occasional training.
• Ensuring Health & Safety policies are adhered to at all times.

Skills required

• After Sales Service experience
• Manufacturing experience
• Previous Customer Services experience
• Previous experience within Technical Parts or Tooling Industry
• Good MS Office skills
• Excellent communication skills