Operations Head-Jobs in Großbritannien

BRAND: Starcom
Job Function: Operations
Location: London, United Kingdom
Experience Level: Entry
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years,Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly, Media Week's Agency of the Year 2023!

Overview

PGOne, part of Publicis Media, is a single interdependent end-to-end client focused business team at Chancery Lane for Procter & Gamble.

P&G work closely with the Investment and Client planning teams' day to day but also liaise closely with the agency/client finance teams and media owners to investigate and resolve any queries.

The Operations team are skilled in streamlining processes to suit all client needs, whilst maintaining accuracy and delivering to deadlines.

What will you be doing?

You will be one of four Senior Executives who are responsible for all administrative tasks relating to the invoicing, booking, monitoring, and reporting of each. You will work alongside the Client Planning and Investment teams. The Operations team cover all media that PGOne activate across.

Strong time management skills, keen attention to detail and an approachable manner are key in this role as there is constant communication both inside the team and out.

Responsibilities

Key Responsibilities

• Booking media campaigns across all channels to deadline
• Financial reconciliation of all campaigns to deadline across all channels
• Deal reconciliation for TV & VOD campaigns
• Proactive collaboration with internal and external stakeholders to source data and resolve barriers to accurate, timely booking and reconciliation
• Leading and participating in daily Ops huddles, load balancing day to day workload across the team and pro-actively raising barriers to meeting Ops SLAs.
• Problem solving financial queries to resolution in a timely manner
• Supporting junior team members with training, workload balancing and troubleshooting
• Development of new approaches to solve specific client questions and improve accuracy and campaign stewardship
• Proactively contribute to team meetings, team initiatives and knowledge sharing
• Building and maintaining strong internal relationships across multiple teams / departments
• Working with the Operations AD and Operations Managers on initiatives to make processes more efficient through simplification, automation, deduplication and standardisation

Qualifications

What are we looking for?

We are looking for an individual with experience in an operations team, demonstrating in-depth knowledge of MediaOcean and strong excel skills.

• Be self-driven, results-oriented, and solutions-focused with a positive outlook.
• Communicate effectively by responding promptly to emails and requests.
• Excel in project management by prioritising tasks on busy accounts and being highly organised.
• Possess strong math and numeracy skills, and be comfortable working with numbers and large datasets.
• Interpret data effectively, identifying patterns and inconsistencies, and demonstrate proficient use of Excel, including basic formulae.
• Quickly learn and adapt to new systems and databases while adhering to processes and best practices.
• Confidently evaluate and improve processes for efficiency.
• Work independently while effectively supervising junior team members.
• Demonstrate critical thinking and problem-solving abilities.

Experience Required

• Previous experience working with MediaOcean systems such as Prisma, Media Explorer, Media Statistics is required
• Proven track record managing workload and meeting deadlines in a fast-paced environment
• Whilst not essential, previous knowledge/experience working with automation tools/languages (Python, Power Query, Power BI) would be desirable

Additional information

Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

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