Operations Manager

Ashdown Group; City Of London; On-site; GBP 36,000 - 40,000; Full time

Job summary

A growing technology firm is looking for an experienced Operations Manager in New Malden, UK. This role entails overseeing daily operations, ensuring compliance with ISO standards, and improving business processes. The ideal candidate will have a strong background in operations, excellent organizational skills, and the ability to work with multiple stakeholders. A competitive salary ranging from £36,000 to £40,000 is offered. This is an office-based position with occasional travel to other locations.

Qualifications

• Proven experience in an operations-focused role within a fast-paced SME.
• Comfortable managing competing priorities and multiple stakeholders.
• Strong attention to detail and organizational skills.

Responsibilities

• Oversee day-to-day operations and ensure alignment of processes.
• Support ISO standards and business process improvements.
• Liaise with external stakeholders and manage documentation.

Skills

Operations-focused experience

ISO audit experience

Organizational skills

Office 365 proficiency

Stakeholder management

Adaptability

Job description

Operations Manager

We are currently recruiting on behalf of a growing and dynamic technology business for an experienced Operations Manager to support the Head of Operations and to play a pivotal role in keeping the business running smoothly.

This is a fantastic opportunity for someone who thrives in a busy SME environment and enjoys variety. The successful candidate will work closely with Head of Operations and stakeholders across the business, driving efficiency, improving processes, and ensuring operational excellence at every level. It’s a challenging and rewarding role for someone keen to make a real impact.

The Role

As Operations Manager, you will be responsible for overseeing day-to-day operations, ensuring systems, processes, and people are aligned to support business growth. You’ll need exceptional attention to detail, the ability to juggle competing priorities, and a calm, solutions-focused approach.

Key Responsibilities

• Support ISO standards (9001 / 14001 / 27001), ensuring compliance and preparation for ongoing certification
• Develop, implement, and continuously improve business processes
• Ensure the project management system reflects business needs and is updated as required
• Attend departmental meetings to ensure compliance and resolve operational issues
• Produce, update, and review reports, highlighting risks and potential issues
• Liaise with external stakeholders (including clients, legal advisors, and government bodies) and coordinate actions internally
• Support sales operations and manage supplier and client documentation, including negotiating terms where appropriate
• Monitor shared inboxes and delegate actions to relevant stakeholders
• Manage client feedback and oversee appropriate follow-up actions
• Administer and optimise use of AdobeSign
• Proofread documentation to ensure accuracy and consistency
• Oversee all office management activities, including supplies, recycling, and cleaning
• Arrange client and colleague gifts when required
• Support travel and accommodation bookings as needed

Skills & Experience

• Proven experience in an operations-focused role, ideally within a fast-paced SME
• Previous experience of ISO audits
• Ability to read and disseminate contracts
• Strong organisational skills with excellent attention to detail
• Confident working with Office 365 and CRM systems
• Comfortable working with multiple stakeholders and managing competing priorities
• Proactive, adaptable, and delivery-focused

If you’re an experienced Operations Manager looking for a role where you can genuinely influence and improve how a business operates, we’d love to hear from you.

This is office based position, working from their New Malden location, occasional travel to other offices will be required.

Salary: £36,000 – £40,000

Location: New Malden (offices conveniently located near the train station)