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Receptionist Administrator
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Administrative Officer AO - Band E
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Job summary
A healthcare provider in Bedford is seeking a Senior Pharmacy Receptionist to manage prescriptions, assist patients, and provide training to new staff. This full-time position offers a salary between £22,816 and £24,336 per year. The candidate must demonstrate excellent customer service and organizational skills. Join us in making a difference in patient care!
Qualifications
- Proactive and customer-focused with excellent organizational skills.
Responsibilities
- Receive prescriptions following agreed procedures.
- Assist patients with payment kiosk and escalate complex issues.
- Provide induction to new volunteer staff.
Skills
- Posting Date: 09 February 2024
- Salary: £22,816.00 to £24,336.00 per year
- Additional Salary Information: £22,816.00 – £24,336.00 a year
- Hours: Full Time
- Closing Date: 25 February 2024
- Location: Bedford, MK42 9DJ
- Company: NHS Jobs
- Job Type: Permanent
- Job Reference: C9418-24-0256
As a Senior Pharmacy Receptionist, you’ll be the primary point of contact for the dispensary service, demonstrating courtesy to patients and staff. Your responsibilities include receiving prescriptions, resolving issues, and ensuring completeness of patient details. You’ll assist patients with the payment kiosk, manage stock control, and provide guidance on exemptions. Moreover, you’ll play a crucial role in liaising with patients and ward staff, handling delays, and providing training to new volunteers and pharmacy staff.
Key Responsibilities:
- Receive prescriptions following agreed procedures.
- Ensure completeness of patient details on prescriptions.
- Assist patients with payment kiosk and escalate complex issues.
- Utilize stock control system to manage pharmacy inventory.
- Signpost patients to community pharmacies when appropriate.
- Book prescriptions onto PTS in a timely manner.
- Flag prescriptions past or approaching completion time.
- Communicate delays in processing prescriptions to patients and ward staff.
- Provide induction to new volunteer staff.
- Conduct training on Customer Service and Reception duties.
- Organize the collection of outpatient prescriptions efficiently.
- File prescriptions regularly, ensuring up-to-date records.
- Complete other daily duties as required by the dispensary management team.
If you are a proactive and customer-focused individual with excellent organizational skills, we invite you to apply for this rewarding position.
To apply for this Senior Pharmacy Receptionist position, please visit the NHS Jobs website and reference Job ID C9418-24-0256.
Join us in making a difference in patient care!
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.