Receptionist – PT Seasonal

Royal Golf Hotel; Dornoch; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury hotel in Scotland is seeking a part-time Receptionist to join their team. The role involves welcoming guests, managing check-ins/outs, and providing exceptional service. Ideal candidates have hospitality experience, excellent communication skills, and the ability to work flexible hours. This position offers £12.60 per hour plus benefits, including discounts and professional development opportunities.

Benefits

Discounts on accommodation, food, and beverages

Opportunities for professional development

Employee discount platform

Employee Assistance Programme

Refer a Friend incentive scheme

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Warm and welcoming personality.
• Strong organisational abilities and attention to detail.
• Proficiency with hotel management software and Microsoft Office.
• Ability to multitask and handle busy periods with ease.
• Professional appearance and demeanor.
• Flexibility to work evenings and weekends as required.

Responsibilities

• Welcoming guests and managing check-ins/check-outs.
• Handling reservations and providing exceptional customer service.
• First point of contact for guests, ensuring a comfortable stay.
• Flexibility to work during evenings and weekends.

Skills

Previous experience in hospitality

Excellent communication

Warm personality

Organisational abilities

Proficiency with hotel management software

Ability to multitask

Professional demeanor

Flexibility to work evenings and weekends

Tools

Hotel management software

Microsoft Office

Job description

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Situated amidst the picturesque landscapes of the Scottish Highlands, Royal Golf Hotel is a haven of elegance and luxury. Overlooking the renowned Royal Dornoch Golf Course and the stunning Dornoch Firth, our hotel offers guests a unique blend of traditional charm, modern amenities, and unparalleled hospitality. With its rich history dating back to the 19th century, Royal Golf Hotel is a cherished landmark in the heart of Dornoch, attracting discerning travellers from around the world seeking a memorable Scottish getaway.

As a member of our team, you'll play a vital role in creating memorable moments for our guests, ensuring their comfort and satisfaction, and contributing to the overall success of our hotel. If you're looking for more than just a job – if you're seeking a rewarding and enriching experience in one of Scotland's most beloved destinations – then consider joining us at Royal Golf Hotel. Become part of our team and embark on a journey of hospitality, camaraderie, and genuine Scottish charm at Royal Golf Hotel.

The Position

We are seeking a friendly and professional Receptionist to join our team
on a part-time Seasonal basis. The season runs until 31st October, and there may be opportunity to extend the contract. The role involves welcoming guests, handling check-ins
and check-outs, managing reservations, and providing exceptional customer
service. You will be the first point of contact for our guests, ensuring their
stay is comfortable and enjoyable. The position requires flexibility to work
some evenings and weekends, ensuring we provide outstanding service at all
times. This is a part-time position working 20 hours per week on a rotational shift basis.

The Person

Beyond the first-class physical modelling of our hotels, we’re also investing in our people. Our vision has four key pillars; our people, our guests, our communities, and our environment, and what matters most to us is delivering an authentic experience of the Scottish Highlands to our guests.This can only happen with a strong team that shares our Vision.

The ideal candidate
will have:

·
Previous
experience in a similar role within the hospitality industry

·
Excellent
communication and interpersonal skills

·
A warm
and welcoming personality

·
Strong
organisational abilities and attention to detail

·
Proficiency
with hotel management software and Microsoft Office

·
The
ability to multitask and handle busy periods with ease

·
A
professional appearance and demeanor

·
Flexibility
to work evenings and weekends as required

The Package

Salary £12.60 per hour + service charge + tips + company benefits inc:

Discount for you and your family and friends on accommodation, food and beverages
Opportunities for professional development and growth within the company
EyeMed
Cycle Scheme
Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants
Employee Assistance Programme
Refer a Friend incentive scheme

If you are passionate about the hospitality industry and have the skills
and experience to thrive in this role, we would love to hear from you. Join us at Highland Coast Hotels and be part of a team dedicated to creating exceptional
guest experiences.

Highland Coast Hotels is an equal opportunity employer. We celebrate diversity
and are committed to creating an inclusive environment for all employees.

About Highland Coast Hotels

We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks. Find out more athighlandcoasthotels.com.