Administrative Officer AO - Band E

Brook Street; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A government agency in Newport seeks an Administrative Officer to manage court records and correspondence, offering stable hours and training opportunities. The role requires strong organisational skills, customer service experience, and a minimum of 2 GCSEs. Join a team supporting justice while enjoying a supportive work environment.

Benefits

Free onsite parking

Stable hours

Training provided

Qualifications

• Enthusiastic team player with proactive attitude.
• Self-starter able to work independently.
• Minimum of 1 year's experience in an administration role.

Responsibilities

• Managing court and tribunal records.
• Preparing documents and managing correspondence.
• Ad-hoc administration duties.

Skills

Organisational skills

Customer service skills

Proficient in Microsoft Office

Adaptability

Teamwork

Education

Minimum of 2 GCSE passes (grades A*-C) or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Step into the heart of the UK justice system as an Administrative Officer at His Majesty's Courts and Tribunals Service (HMCTS).

Are you organised, adaptable, and passionate about delivering exceptional service? Ready to take on a role where your work makes a real difference in people's lives?

We're looking for motivated individuals who can keep operations running smoothly behind the scenes while providing a friendly, professional face to our customers.

What You'll Be Doing

• Managing court and tribunal records
• Preparing documents and managing correspondence
• Ad-hoc administration duties as requested by Office Manager

What We're Looking For

• An enthusiastic team player with a proactive attitude
• A self-starter who can work well independently
• Strong admin and customer service skills
• Hold a minimum of 2 GCSE passes (grades A*-C) or equivalent or higher, preferably Maths and English
• Proficient in Microsoft Office IT systems (e.g. Word, Excel, Outlook)
• A minimum of 1 years' experience in an administration role

Why Join Us?

Meaningful work that makes a difference
Stable hours & supportive teams
Opportunity to develop skills and experience
️ Training provided

Additional Information:

• September 2025 start.
• Full-time office based.
• Free onsite parking is available.

Apply now to join the team behind justice.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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