Manager jobs in United Kingdom

Night Manager

30,000 GBP

Wokingham, Berkshire, England

Permanent – 45 hours per week

This is a charming hotel in an historic venue located in the picturesque town of Wokingham, Berkshire, England. Set within beautiful grounds, this elegant hotel offers a mix of modern amenities and classic architectural features, making it a popular choice for weddings, events, conferences, and leisure stays.

• Ensure that all guests receive a warm, memorable and personalised welcome to the hotel, setting the scene for their stay and anticipate and action guest requests.
• Maintain high standards of security throughout the night and ensure all public areas are thoroughly cleaned.
• Complete administrative tasks accurately and within given deadlines.
• Set up meeting and private dining rooms to agreed standard and guests' specifications.
• Provide personal and memorable service, anticipate guest needs and follow up on requests.
• Build relationships with guests to encourage repeat visits.
• Communicate effectively with all departments.
• Ensure regular and VIP guests are known and cared for accordingly.
• Handle and communicate comments or complaints; pass on to relevant HODs or Managers if unable to resolve.
• Promote hotel facilities and attractions; assist guests with information, bookings, directions.
• Offer and promote the night menu and drink service (from bar or room service) and ensure timely delivery to guest rooms.
• Ensure all tasks are completed on each shift and a full handover is provided at the end of the shift.
• Handle reservation enquiries and stay aware of current offers.
• Have a thorough knowledge of Opera and any relevant systems.
• Complete the Daily Brief accurately and deliver to all Departments ready for the following morning.
• Secure access to the hotel according to policy; perform related security duties overnight (floor walks, clearing trays, etc.).
• Complete incident reports and distribute to relevant departments.
• Record unusual occurrences or problems, notify the Duty Manager and take appropriate action.
• Work with the Front Office Day team to maintain consistent service 24/7.
• Set up and check meeting rooms according to hotel standards and Function Sheets.
• Maintain cleanliness of guest areas and offices.
• Check in late arrivals and check out early departures according to procedures.
• Make wake‑up calls promptly.
• Ensure the hotel is “show round ready” every morning.

• Report all potential and real hazards immediately.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Attend all fire, health and safety training sessions.
• Apply hotel regulations, laws, statutes and ordinances fairly; report hazards and conditions to the Reception Manager.
• Maintain awareness of Health and Safety in relation to all tasks and activities.
• Re‑use and recycle where possible.

At least 1 year experience in a Night Porter/Manager role.

Preferred; training will be provided for the right candidate.

None provided.

• Applications should be made by email.
• Applications should be in Word format only and in English.
• DDH Recruitment Ltd does not charge work seekers for its services.
• All workers will be subject to UK taxation.
• By applying, you give permission for DDH Recruitment Ltd to use your information under Data Protection (GDPR) and share with clients. If you wish to withdraw, contact us as soon as possible.