Hotel Night Manager

DDH Recruitment Ltd; Wokingham; On-site; GBP 30,000; Full time

Job summary

A hospitality recruitment agency is looking for a Night Manager for a charming hotel in Wokingham. The ideal candidate should have at least 1 year of experience in a similar role, demonstrating excellent customer service and communication skills. Responsibilities include ensuring guest satisfaction, maintaining security, and managing reservations. This full-time position offers a salary of £30,000.

Qualifications

• At least 1 year experience in a Night Porter/Manager role.

Responsibilities

• Ensure all guests receive a warm, memorable welcome.
• Maintain high standards of security throughout the night.
• Complete administrative tasks accurately.
• Set up meeting and private dining rooms.
• Provide personal and memorable service to guests.
• Handle and communicate comments or complaints.

Skills

Customer service

Conflict resolution

Communication skills

Tools

Opera system

Job description

Job title

Night Manager

Salary

30,000 GBP

Location

Wokingham, Berkshire, England

Contract

Permanent – 45 hours per week

Workplace description

This is a charming hotel in an historic venue located in the picturesque town of Wokingham, Berkshire, England. Set within beautiful grounds, this elegant hotel offers a mix of modern amenities and classic architectural features, making it a popular choice for weddings, events, conferences, and leisure stays.

Responsibilities

• Ensure that all guests receive a warm, memorable and personalised welcome to the hotel, setting the scene for their stay and anticipate and action guest requests.
• Maintain high standards of security throughout the night and ensure all public areas are thoroughly cleaned.
• Complete administrative tasks accurately and within given deadlines.
• Set up meeting and private dining rooms to agreed standard and guests' specifications.
• Provide personal and memorable service, anticipate guest needs and follow up on requests.
• Build relationships with guests to encourage repeat visits.
• Communicate effectively with all departments.
• Ensure regular and VIP guests are known and cared for accordingly.
• Handle and communicate comments or complaints; pass on to relevant HODs or Managers if unable to resolve.
• Promote hotel facilities and attractions; assist guests with information, bookings, directions.
• Offer and promote the night menu and drink service (from bar or room service) and ensure timely delivery to guest rooms.
• Ensure all tasks are completed on each shift and a full handover is provided at the end of the shift.
• Handle reservation enquiries and stay aware of current offers.
• Have a thorough knowledge of Opera and any relevant systems.
• Complete the Daily Brief accurately and deliver to all Departments ready for the following morning.
• Secure access to the hotel according to policy; perform related security duties overnight (floor walks, clearing trays, etc.).
• Complete incident reports and distribute to relevant departments.
• Record unusual occurrences or problems, notify the Duty Manager and take appropriate action.
• Work with the Front Office Day team to maintain consistent service 24/7.
• Set up and check meeting rooms according to hotel standards and Function Sheets.
• Maintain cleanliness of guest areas and offices.
• Check in late arrivals and check out early departures according to procedures.
• Make wake‑up calls promptly.
• Ensure the hotel is “show round ready” every morning.

Health and Safety

• Report all potential and real hazards immediately.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Attend all fire, health and safety training sessions.
• Apply hotel regulations, laws, statutes and ordinances fairly; report hazards and conditions to the Reception Manager.
• Maintain awareness of Health and Safety in relation to all tasks and activities.
• Re‑use and recycle where possible.

Essential criteria

At least 1 year experience in a Night Porter/Manager role.

Experience with Opera

Preferred; training will be provided for the right candidate.

Accommodation

None provided.

Important Notes

• Applications should be made by email.
• Applications should be in Word format only and in English.
• DDH Recruitment Ltd does not charge work seekers for its services.
• All workers will be subject to UK taxation.
• By applying, you give permission for DDH Recruitment Ltd to use your information under Data Protection (GDPR) and share with clients. If you wish to withdraw, contact us as soon as possible.