Operational Account Manager

Premium Credit; Ashtead; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading financial services provider in Ashtead is seeking an Operational Account Manager. The successful candidate will develop and manage partner relationships, ensuring smooth operations and efficient service delivery. This role requires strong multitasking and problem-solving skills, along with the ability to thrive in a fast-paced environment. The company offers a competitive salary, hybrid working options, and a commitment to personal development.

Benefits

Competitive salary up to £34,000

Workplace pension scheme

25 days annual leave

Private health and dental cover

Employee Assistance Programme

Investment in personal development

Qualifications

• Ability to develop and maintain relationships with partners.
• Experience in a fast-paced environment.
• Sales focus with problem resolution capabilities.

Responsibilities

• Develop and manage relationships with partners.
• Ensure service delivery of partner facilities.
• Oversee task triage and prioritize tasks.

Skills

Multitasking

Problem-solving

Attention to detail

Relationship management

Job description

Operational Account Manager

Leatherhead, Surrey

Why work for us?

• Competitive salary up to £34,000 depending on experience
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Private health and dental cover
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of , a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we are hiring an Operational Account Manager to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

You’ll be responsible for developing and managing relationships with partners to support in the day to day running of their business with us. You’ll support Account Managers in the operational running of day to day activities and take ownership for ensuring all requests are actioned and followed through to completion.

You will also:

• Ensure new and existing facilities are set up correctly, run smoothly and deliver the required service
• Collaborate with teams across the business for reporting, partner training and completion of partner requests
• Take ownership of partner relationships, acting as operational support to key accounts and internal account managers
• Mentor Top Tier producers to utilise digital tools in managing their business, in partnership with the Partner L&D team
• Attend partner meetings, providing proactive support
• Oversee task triage and prioritise tasks within the team

Who we are looking for

If you re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector‑leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be successful as our Operational Account Manager, you’ll have a sales focus and the ability to develop and maintain relationships. You’ll be able to:

• Multitask and prioritise your workload to meet service delivery levels
• Own problems through to resolution, presenting solutions to deliver against requirements
• Understand operational processes and regulatory requirements
• Demonstrate high levels of attention to detail and produce accurate work
• Manage a volume of request from a demanding customer base

If you have experience within an insurance or financial services background, this would be beneficial.

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to (url removed)

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view your Privacy Notice please go to: (url removed)

All postholders will be subject to appropriate pre‑employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you re looking to join an industry‑leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.