Jobs at Servicenow in United Kingdom

Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused IT Support Technician who's passionate about technology.

Key skills required for this role

Service Desk, IT Support, Automation, Scripting

Important

Service Desk, IT Support, Automation, Scripting

Level 1 IT Service Desk Technician
Location: Theale, UK (near Reading)
Type: Full-time | Monday-Friday | 40 hours/week
Reports to: Service Desk Manager

Join our global team at our brand-new, state-of-the-art office in Theale! We're looking for a customer-focused Level 1 IT Support Technician who's passionate about technology and providing top-notch service.

What You'll Do:

Provide first-line technical support to users worldwide via ServiceNow.

Troubleshoot hardware, software, networking, mobile, and collaboration tools (e.g., Teams, Zoom).

Manage tickets from start to resolution or escalation, keeping users informed.

Support account administration via Active Directory.

Collaborate with L2/L3 teams for seamless support.

Participate in IT engagement initiatives like our bi-weekly "Tech Bar" and write "Tech Tuesday" tips to help boost user productivity.

Identify repeat issues and recommend process improvements or automation.

What You Bring:

Experience in a service desk or IT support role.

Familiarity with ServiceNow or similar ticketing systems.

Strong troubleshooting skills (Windows, Microsoft 365, basic networking).

Knowledge of hybrid environments, Active Directory, Intune/SCCM.

Excellent communication skills with a customer-first mindset.

Comfortable working with international teams and diverse users.

Bonus: Scripting/automation experience or Power Platform knowledge is a plus. Certifications like MS-100/101/102 are welcomed but not required.

• Share

manages this role

Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 30/06/2025 by TN United Kingdom