Senior SecOps Product Excellence Leader

ServiceNow; Staines-upon-Thames; On-site; GBP 125,000 - 150,000; Full time

Job summary

An innovative technology company in Staines-upon-Thames is seeking a Senior Product Excellence Manager to enhance customer success in the security sector. In this role, you will guide enterprise clients through their SecOps journey, leveraging strong analytical and communication skills. Ideal candidates will have at least 8 years in customer-facing roles, a degree in Information Technology, and a passion for outstanding customer service. The position offers a full-time employment contract and emphasizes teamwork and innovation.

Qualifications

• 8 years of experience in a B2B client-facing role.
• Experience with Enterprise customers on their SecOps journey.
• Understanding of SecOps business problems.

Responsibilities

• Be part of the SecOps Product Excellence team.
• Engage with R&D teams on escalated technical issues.
• Help customers implement and adopt ServiceNow SecOps products.

Skills

Time Management

Data Analytics

Analytical

Agile

Requirement Gathering

Strategic Thinking

Communication

Problem Solving

Education

Degree in Information Technology or equivalent

Tools

Visio

Job description

An innovative technology company in Staines-upon-Thames is seeking a Senior Product Excellence Manager to enhance customer success in the security sector. In this role, you will guide enterprise clients through their SecOps journey, leveraging strong analytical and communication skills. Ideal candidates will have at least 8 years in customer-facing roles, a degree in Information Technology, and a passion for outstanding customer service. The position offers a full-time employment contract and emphasizes teamwork and innovation.