Infrastructure Support Engineer -SaaS/SQL - Birmingham

Crimson; Birmingham; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A leading technology company in Birmingham is seeking an Infrastructure Support Engineer to provide hands-on support in a growing SaaS environment. This hybrid role involves working on Windows systems, databases, and improving internal tooling. The ideal candidate will have experience in SQL and 2nd line support, coupled with an interest in DevOps practices. This is a fantastic opportunity to learn and develop skills in Azure while contributing to impactful projects within a supportive team.

Qualifications

• Hands-on experience in Windows systems support and administration.
• Proven problem-solving skills in a client-facing environment.
• Experience with automation in cloud operations is desirable.

Responsibilities

• Support desktop environments, Windows systems, and hosted applications.
• Diagnose and optimise SQL performance issues.
• Deliver professional services like data migrations and installations.
• Own and manage Azure and DevOps environments.

Skills

Windows Desktop and Server administration

MSSQL tuning and troubleshooting

SaaS platform or migration experience

Proven experience in 2nd line support

Interest in DevOps practices

Tools

Azure Cloud services

CI/CD pipelines

Job description

Infrastructure Support Engineer -SaaS/SQL - Birmingham

Hybrid working - This role will be mostly onsite working with the option to work from home 1-2 days per week.

Salary : 40,000 - 48,000 per annum

We're looking for an Infrastructure Support Engineer to join our Birmingham based client, supporting a growing SaaS environment. In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of support operations.

Key Responsibilities

• Provide support across desktop environments, Windows systems, databases, and hosted applications.
• Diagnose and optimise SQL performance issues
• Deliver high-quality professional services, including data migrations, system installations, and transfers.
• Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms.

Future Responsibilities

• Own Azure environments and DevOps practices
• Act as primary point of contact for infrastructure & DevOps
• Drive automation and cloud operations

Skills Required

Essential

• Windows Desktop and Server administration (setup, maintenance, troubleshooting)
• MSSQL tuning and troubleshooting
• SaaS platform or migration experience.
• Proven experience in 2nd line or infrastructure support dealing with complex client problems
• Interest in DevOps practices, automation and CI/CD pipelines

Desirable

• Azure Cloud services
• Hands-on experience setting up or configuring tools that help manage IT or customer support

Why Join Us?

Join our customer to play a key role in impactful SaaS projects, with the chance to shape a brand-new support capability from the ground up. You'll receive mentoring to grow your skills in Azure and DevOps, work closely with senior leadership, and contribute to the direction of the company, all within a supportive team culture that partners with clients making a real social difference.

Salary : 40,000 - 48,000 per annum

Interested!?! Please send your up to date CV to Daisy Freeth & Emma Siwicki at Crimson for immediate review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers.

Crimson are acting as an employment business in regards to this vacancy.