3rd Line Support Engineer

IntaPeople; Wales; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading UK technology firm based in Cardiff is seeking a skilled 3rd Line Service Desk Engineer to manage infrastructure and provide support. Candidates should have significant experience with Microsoft environments and demonstrate proficiency in automation. This full-time role involves working on a four days on, four days off schedule, focusing on proactive support and disaster recovery planning.

Qualifications

• 3-5+ years in an IT support or infrastructure role.
• Strong experience with Microsoft environments.
• Good communicator and detail-oriented.

Responsibilities

• Manage infrastructure and client support.
• Implement automation through PowerShell.
• Conduct backup and disaster recovery tests.

Skills

IT support experience

Proficient in Microsoft Azure

Experience with Intune

Scripting in PowerShell

Network security knowledge

Disaster recovery planning

Education

AZ-104 certification (or working towards it)

Tools

Microsoft Azure

Intune

Manage Engine

M365

Job description

Now Hiring: 3rd Line Service Desk Engineer

Cardiff (onsite)

Full Time - this role will run on a 4 days on 4 days off pattern

We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you are comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this one's for you.

What You ll Be Doing

Infrastructure & Microsoft Stack

• Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, RDS.
• Patch management across OS, apps and antivirus (Defender).
• Ensure compliance with Cyber Essentials and report on system health.

Endpoint Management & MDM

• Use Intune, Autopilot, Apple Business Manager, Manage Engine, MaaS360 (legacy).
• Keep devices secure and compliant through patching and policies.
• Report on endpoint coverage and daily compliance checks.

Automation & Scripting

• Push automation using PowerShell.
• Find smarter, more efficient ways to run systems and reduce manual work.

Backups & DR

• Manage SaaS backup solutions.
• Run DR tests (Azure failover, M365 restore, network failover).
• Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents.

Monitoring & Proactive Support

• Proactively identify improvements in IaaS, SaaS, and network services.
• Attend monthly client reviews add value, answer questions, and advise on upgrades.

Ticketing & Support

• Handle tickets from start to finish: triage, investigate, resolve, document.
• Collaborate with internal teams and 3rd parties when needed.
• Develop knowledge base articles to improve support speed and consistency.

The absolute ideal skills mix would include

• 3-5+ years in an IT support or infrastructure role
• Strong experience with Microsoft Azure, Intune, Manage Engine, and M365
• AZ-104 certification (or working towards it)
• Confident scripting with PowerShell
• Hands-on with VMs, networking, security and DR planning
• Good communicator, detail-oriented, and a problem-solver

If this sounds like it could be of interest to you please apply now for more details, thanks!