Systems Support Engineer

Deerfoot Recruitment Solutions Limited; Gloucester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A growing technology company in Stroud is seeking a Systems Support Engineer to provide expert technical support. The role involves troubleshooting Windows environments and managing internal IT support. Candidates should have strong technical support experience and excellent communication skills. This position offers a competitive salary and a hybrid work model, allowing you to balance office and remote work.

Benefits

Competitive salary

Flexible hybrid working

Professional development opportunities

Positive environmental impact

Inclusive team culture

Qualifications

• Proven experience in a technical support, helpdesk, or IT support role.
• Strong troubleshooting skills across Windows operating systems.
• In-depth networking knowledge with practical experience of network tools.

Responsibilities

• Provide expert technical support for global customers.
• Manage IT support needs for internal users.
• Use remote tools to diagnose system-level software issues.

Skills

Technical support experience

Troubleshooting skills (Windows OS)

Networking knowledge (TCP/IP, DNS, DHCP)

Experience with software licensing (FlexLM, RLM)

Managing virtual machines (Hyper-V)

Using remote support tools

Excellent communication skills

Customer-focused

Education

Relevant IT certifications (CompTIA A+, Network+, MCP)

Tools

TeamViewer

RDP

GoToAssist

Hyper-V

Job description

Overview

Systems Support Engineer

35,000 - 55,000 + Benefits

Stroud, Gloucestershire

Hybrid (office & remote)

Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You\'ll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet.

Key Responsibilities

• Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments
• Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual servers (Hyper-V), and user accounts
• Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues
• Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure
• Resolve software licensing and activation queries (e.g. FlexLM, RLM systems)
• Document support cases, contribute to knowledge base material, and escalate complex technical challenges
• Collaborate as a supportive team player in a dynamic, international environment

Key Skills & Experience

• Proven experience in a technical support, helpdesk, or IT support role
• Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning)
• In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup
• Solid hands-on experience with software licensing systems (FlexLM, RLM or similar)
• Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V)
• Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues
• Excellent verbal and written communication skills; able to support technical and non-technical users
• Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team

Desirable

• Experience supporting specialised/complex software in a SaaS environment
• Prior work in international or multi-site support teams
• Basic scripting (PowerShell, Batch), exposure to CI/CD or software build environments
• Relevant IT certifications (CompTIA A+, Network+, MCP)

What\'s on Offer

• Competitive salary ( 35k- 55k), dependent on experience and skills
• Flexible hybrid working-split your time between home and the Stroud office
• Future growth and professional development in a collaborative, high-performing team
• Opportunity to make a positive environmental impact with your work
• Inclusive and diverse team culture

This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters.

Apply now with your CV to take the next step in your support engineering career.

If you\'ve held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.