It Support Engineer jobs in Mexico

Looking for a role that will have a meaningful impact on IT?

We are looking for a skilled and enthusiastic individual to join our Guidewire ClaimCenter development team.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

Joining a department that is friendly and fast paced, you will be responsible for maintaining and developing the Guidewire platform.

You will use agile and lean methods and be a creative problem-solver as part of a cross-functional team, caring deeply about writing good code and constantly strive to enhance the user experience, possessing a strong desire to keep up to date with the latest development techniques.

You will be responsible for maintaining and developing the Guidewire platform to the requirements of the award-winning International Claims department, whilst maintaining compliance with Markel and regulatory standards.

What you’ll be doing:

• Customizing Claim Centre: Writing code to add features that aren't available through configuration
• Integrating with other systems: Developing integrations between Claims Centre and other systems, such as PAS, document management systems, and third-party data providers
• Troubleshooting: Diagnosing and fixing technical issues
• Monitoring the Claims Centre platform, including but not limited to,
  • Identifying requirements for specific alerts
  • Creating alerts for events and thresholds
  • Accessing Datadog logs and dashboards for error analysis
  • Monitoring DXC downtime and communicating to users
• You will play a pivotal role in updating the platform, including but not limited to
  • Performing a 3-way merge of the updated code
  • Validating the updated version
  • Adopting new features added in the update
• Gathering requirements: Working with clients to understand their business needs
• Designing solutions: Translating business needs into functional specifications and design documents
• Collaborates within their Scrum team colleagues (and wider Software Engineering team) to provide Markel with a world class Software Engineering capability
• Produces high quality IT solutions and services against agreed designs and standards
• Ensure that the appropriate technology and level of complexity is used when delivering solutions
• Using tools to deliver & maintain a high standard of code quality and appropriate documentation
• Takes ownership to investigate and resolve service functionality related issues when necessary

Our must-haves:

• Guidewire development experience (ClaimCenter preferred)
• Experience of coding RESTful APIs
• Experience of coding in multiple programming languages such as C#, Java, Python etc
• Experience with relational databases and SQL – MS SQL Server & Transact SQL proficiency preferred
• Experience supporting business database applications
• Familiarity with design thinking and customer centric design
• DevOps, CI/CD, test automation and cloud deployment
• Experience gained in insurance claims or insurance claims related business, or other regulated entity

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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