Technical Support Engineer II (Onsite 2 days a week)

Eyelit Technologies; Bracknell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading software solutions firm in Bracknell is seeking a Technical Support Engineer II to support their MES-M product line. You will engage directly with customers to ensure satisfaction and address software issues. The ideal candidate will have a background in object-oriented programming and software support, with a passion for problem solving. Join us for a competitive salary and dynamic culture.

Benefits

Competitive compensation

25 days annual leave

Health Insurance for Employee; 100% employer paid

5% employer pension contribution

Learning and Development opportunities

Qualifications

• 2-4 years of experience in a related role.
• Experience in a manufacturing environment is a plus.
• Prior application support experience is advantageous.

Responsibilities

• Support and maintain existing software and customer solutions.
• Provide first and second line support to customers.
• Write innovative, scalable, robust software solutions.

Skills

Hands-on experience with OOP

Technical problem-solving skills

Ability to analyse and interpret codes

Software support experience

Security clearance required

Education

Basic understanding of fundamental programming concepts

Knowledge or experience with an OOP language

Understanding of back-end/full stack development

Tools

C#

Java

Python

SQL

Oracle databases

Linux

Windows OS

Job description

What we are looking for

We are seeking a Technical Support Engineer II (TSE II) to support our MES-M product line. As part of our Professional Services Team, you will play a crucial role in delivering key performance metrics for the Professional Services Team.

The Technical Support Engineer II will be the face of business for all customers implementing MES-M software. You will have direct impact on customer satisfaction (measured by CSAT and quarterly business reviews), value realization, and contract renewals. To set you up for success, this position requires you to have: (Mandatory)

• Hands-on experience with OOP
• Passion for programming
• Technical problem-solving skills
• The ability to analyse and interpret codes
• Software support experience
• Security clearance will be required (if appointed)

What you will be doing

• Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction.
• Specifying, developing, and testing interfaces to third party systems – enabling efficient and effective onboarding of new customers
• Providing first and second line support to customers
• Interpret and analyse user requirements
• Write innovative, scalable, robust software solutions for our clients
• Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion
• Designing, implementing, and debugging database queries to solve real-world problems
• Supporting project implementations from initial customer training through to post implementation support phase
• Build new screens, dashboards and user interfaces using the MES-M designer
• Help drive improvements on the department’s Measurable Objectives
• Assist in training of Level 1 team members
• Coordinate with Development and QA teams on requests and changes
• Ability to work and learn independently

Qualifications

• Basic understanding of fundamental programming concepts
• Knowledge or relevant experience with an Object-Oriented Programming language such as C# (preferred), Java, Python, etc.
• Some understanding of back-end/full stack development
• Knowledge of SQL or Oracle databases
• Knowledge of Linux (Commands) and Windows OS
• The ability to assess and prioritize tasks effectively
• 2-4 years experience

Nice to have

• Experience in a manufacturing environment
• Experience in change control procedures
• Prior application support experience

What we value

• Customer Focus – We prioritize building strong relationships and understanding customer needs.
• Collaboration – We believe teamwork leads to greater success.
• Integrity & Accountability – We uphold transparency and take ownership of our work.

Why join us

• Competitive compensation
• Learning and Development opportunities
• Dynamic company culture
• 25 days annual leave
• Health Insurance for Employee; 100% employer paid
• Salary sacrifice schemes
• 5% employer pension contribution

Hiring Process Simplified

• Phone Screen with HRPartner
• 1st Interview with Hiring Manager
• 2nd Technical/Cultural Interview
• Offer

About Eyelit Technologies

Eyelit Technologies is a leading provider of integrated software solutions that optimize Manufacturing and Supply Chain productivity across industries such as semiconductor, automotive, medical device, electronics, and aerospace & defense. Its AI-powered suite of planning and execution solutions enables businesses to improve production processes, enhance asset utilization, and streamline scheduling. Eyelit Technologies empowers organizations to drive sustainable growth, reduce costs, improve delivery performance, and gain greater visibility and proactive management of key business processes.

Eyelit Technologies is committed to providing equal treatment and opportunity in all aspects of recruitment, selection, and employment, regardless of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, or any other legally protected category. Eyelit Technologies is an equal-opportunity employer dedicated to creating a welcoming community and an environment free of discrimination, harassment, and retaliation. We at Eyelit Technologies believe that great people make great organizations. We value our employees and provide a wide range of benefits.

Eyelit Technologies is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out to [e-mail].