2nd Line Support Engineer - Milton Keynes

Crimson Limited; Milton Keynes; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading technology firm in Milton Keynes is looking for an experienced 2nd Line Support Engineer to provide technical support for various Microsoft environments. The role includes managing installations, resolving issues with Windows 10/11, and administering Office 365 among other responsibilities. Candidates should have outstanding customer service skills and relevant 2nd Line support experience. This position offers a competitive salary between £35,000 and £38,000 per annum.

Benefits

Referral bonus of £250

Immediate consideration for applications

Qualifications

• Minimum 2nd Line support experience required.
• Proficient in managing Windows 10/11 on laptops and desktops.
• Capability in administering Office 365 and associated technologies.

Responsibilities

• Manage installations and upkeep for Windows 10/11.
• Provide support for diverse hardware devices.
• Oversee Office 365 administration and user account management.

Skills

Strong 2nd Line support experience

Administration tasks for server operating systems

Collaboration with RDS, Citrix, and Hyper-V technologies

Support for smartphones, tablets, printers, and scanners

Office 365 administration

Management of Microsoft products

Administration of backup technologies

Cable patching and remote access tools usage

Utilization of ITSM tools

Outstanding customer service skills

Job description

Overview

2nd Line Support Engineer - Milton Keynes

5 Days per week onsite - £35,000 - £38,000 per annum.

2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.

Responsibilities

• Manage installations, upkeep, and issue resolution for Windows 10/11 on laptops and desktops.

Key Skills / Qualifications

• Strong 2nd Line support experience.
• Conduct administration tasks for server operating systems.
• Collaborate with RDS, Citrix, and Hyper-V technologies.
• Provide support for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
• Oversee Office 365 administration, including user account management and Azure AD, Exchange, etc.
• Manage Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
• Administer backup technologies and antivirus/security software.
• Execute cable patching and utilize remote access tools.
• Leverage ITSM tools for streamlined service delivery.
• Demonstrate proficient technical abilities and competence in managing the listed tasks.
• Possess outstanding customer service and communication aptitudes.
• Display dedication to delivering superior client-centric service.

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy