Server Support Engineer (24/7)

McNally Recruitment Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking experienced Server Support Engineers for an on-site role in Oxford. Candidates will provide infrastructure support on Microsoft technologies, ensuring 24/7 system availability. Essential skills include proficiency with Microsoft Server systems and familiarity with monitoring tools. Ideal for technical engineers who thrive in dynamic environments and can work shifts to maintain operational support.

Qualifications

• Skilled in supporting infrastructure and applications built on Microsoft Server systems.
• Experience with high-availability environments requiring zero downtime.
• Proficient in maintaining and updating Windows-based systems.

Responsibilities

• Provide BAU infrastructure support for production systems running on Microsoft technologies.
• Investigate and resolve infrastructure alerts generated by monitoring tools.
• Collaborate with a team of engineers to maintain 24/7 coverage.

Skills

Microsoft technologies support

Infrastructure support

Monitoring tools use

Windows system maintenance

Active Directory management

Tools

VMware

Hyper-V

Jira

Zendesk

PRTG

Job description

Overview

Our Global client is looking for Server Support Engineers to be based on-site in Oxford. The working shift pattern is 4-days, 4 Off, 4-nights, 4 Off (8-8) shift pattern.

Please note that ONLY candidates who are UK/Dual citizens, Pre-settled or Settled Status, or ILR (Indefinite Leave to Remain) can apply for this role. Any other type of work status (Post Study, Skilled Worker, or Dependant Visas) will be NOT considered

Candidates should be primarily a good all-round technical engineer, with a focus on Microsoft-based systems.

Key Responsibilities

• Provide BAU infrastructure support for production systems running on Microsoft technologies
• Investigate and resolve infrastructure alerts generated by monitoring tools (PRTG, Pingdom)
• Track, document, and manage issues via Jira and Zendesk (system-generated tickets)
• Perform regular patching, updates, and maintenance to ensure stability and security
• Support and escalate issues in line with internal procedures and SLAs
• Collaborate with a team of engineers working in shifts to maintain 24/7 coverage

Essential Skills / Experience

• Skilled in supporting infrastructure and applications built on Microsoft Server systems (e.g. Remote Desktop, Active Directory, DNS)
• Supporting e-commerce websites or similar systems, with thousands of daily users and a zero-downtime expectation (systems run 24/7)
• Familiar with high-availability environments handling thousands of daily users and requiring zero downtime
• Proficient in maintaining and updating Windows-based systems, including regular Windows Updates and patching
• Strong knowledge of Microsoft Windows Server (2019-2022), including IIS, NLB
• Hands-on with virtualisation technologies such as VMware or Hyper-V
• Confident using monitoring tools such as PRTG, SolarWinds, Azure Monitor, etc.

Preferred Skills / Experience

• PowerShell Scripting
• Experience in a 24/7 support centre would be an advantage, or having worked in shift patterns