AV Desktop / Helpdesk Support Engineer

McGinley Support Services; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading AV solutions provider is seeking an experienced AV Desktop / Helpdesk Support Engineer in the UK. You will diagnose AV system faults remotely and provide inventive fixes, while communicating professionally with blue-chip corporate clients. The role involves managing ticket systems, supporting field engineers, and ensuring timely resolution of client issues. This position requires a clearly defined skill set in audiovisual technologies and the ability to work legally in the UK.

Qualifications

• Proficient in diagnosing and resolving AV system faults.
• Experience with integrated AV systems and ticketing software.
• Ability to communicate professionally with clients.

Responsibilities

• Diagnose system faults remotely and develop innovative fixes.
• Log calls and manage tickets to meet SLAs.
• Support AV field service engineers as the go-to person.

Skills

Crestron control / switching

Audio DSP, Audinate Dante, QSC Q-SYS

Installation, integration, commissioning

VC systems (Poly, MTRs, Teams, Zoom)

IT networks, Cisco, Draytek, Microsoft

Tools

Logitech

Yealink

Neat

Bose

Job description

Overview

AV Desktop / Helpdesk Support Engineer – seeking a technically proficient AV guru to support integrated AV systems. You will diagnose system faults remotely, devise inventive fixes, and communicate professionally with clients over the phone or remotely. You will log calls and tickets and manage your time to ensure tickets are completed to match agreed SLAs. End user clients are in the blue chip corporate sector. You will also support a team of AV field service engineers and act as the go-to person to help find solutions to any issue.

Responsibilities

• Diagnose system faults remotely and develop innovative fixes.
• Communicate professionally with clients by phone/remotely to help resolve issues.
• Log calls and use ticketing systems; manage tickets to meet SLAs.
• Support a team of AV field service engineers as the go-to person for solutions.

Qualifications / Experience

• Crestron control / switching
• Audio DSP, Audinate Dante, QSC Q-SYS
• Installation, integration, commissioning, support, service, maintenance, desktop
• Lighting, sound, audio
• VC systems (Poly, MTRs, Teams, Zoom)
• Boardrooms, meeting rooms, learning spaces, auditoria, corporate AV
• IT networks, Cisco, Draytek, Microsoft
• Logitech, Yealink, Neat, Bose

YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV

AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON