Support Engineer

Chalk; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology company in London is seeking a Support Engineer to provide front-line technical support, ensuring customer satisfaction with their machine learning platform. Candidates should have a technical background, proficiency in Python and SQL, and strong problem-solving skills. This position offers a unique opportunity to gain deep product knowledge and collaborate with engineering teams.

Benefits

Comprehensive medical, dental, and vision insurance

Retirement savings

15 company holidays each year

15 days of personal time off each year

Qualifications

• Strong troubleshooting and analytical skills.
• Previous experience in customer-facing technical roles is highly desirable.
• Experience supporting ML/data infrastructure or products.

Responsibilities

• Provide front-line technical support to customers.
• Collaborate with Engineering to resolve complex issues.
• Document solutions and create knowledge-base articles.

Skills

Technical support experience

Proficiency in Python

Proficiency in SQL

Problem-solving skills

Excellent communication skills

Education

Bachelor's degree in Computer Science or equivalent

Job description

Overview

Chalk is building the data platform that powers the future of machine learning applications. We tear down complexity, latency, and scale barriers that have traditionally constrained ML capabilities. Our platform combines Rust-speed performance with elegant tools that developers love to use. Leading companies depend on Chalk for everything from stopping fraudulent credit card swipes, verifying identities, and maximizing clean energy capture. We recently raised a $50 million Series A, led by Felicis.

About the role

As a Support Engineer at Chalk, you\'ll be our front-line technical support expert, ensuring customers have exceptional experiences with our products. You will work directly with clients across industries like finance, healthcare, and e-commerce, helping them troubleshoot and optimize their usage of Chalk\'s platform. This role offers a unique opportunity to deeply understand our technology, partner closely with our Engineering and Forward Deployed Engineering teams, and significantly impact customer satisfaction and product quality.

Responsibilities

• Provide front-line technical support to Chalk customers, diagnosing and resolving technical issues promptly.
• Collaborate with Engineering to escalate and resolve complex issues effectively.
• Develop deep product knowledge to help customers maximize value from Chalk.
• Document solutions, create knowledge-base articles, and share insights to prevent recurring issues.
• Identify opportunities to enhance product reliability, usability, and customer satisfaction.

Qualifications

• Technical background with experience in technical support or software engineering.
• Proficiency in Python and SQL.
• Strong troubleshooting, problem-solving, and analytical skills.
• Exceptional written and verbal communication skills.
• Ability to collaborate effectively with both technical and non-technical teams.
• Previous experience in customer-facing technical roles is highly desirable.
• Bachelor\'s degree in Computer Science or equivalent
• Experience supporting ML/data infrastructure or products.
• Understanding of Machine Learning operations and infrastructure.
• Previous experience in a high-growth technology startup.

Benefits

• Comprehensive medical, dental, and vision insurance
• Retirement savings
• 15 company holidays each year
• 15 days of personal time off each year

Compensation

Chalk offers early team members a generous salary + equity package based on experience and competitive benefits. Actual compensation awarded to successful candidates will be based on factors including market, location, scope of the position, and individual qualifications objectively assessed during the interview process. Our comprehensive total package plays a major role in recognizing individuals for the impact they will have on Chalk\'s growth and goals.

Inclusion

Chalk is an equal opportunity employer. We value diversity and inclusion and provide reasonable accommodations to anyone in need of individualized support.