Enterprise Tech Support Engineer – London (Bilingual)

Verkada; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology security firm in London is seeking a Technical Support Engineer to join their team. You will assist enterprise customers by troubleshooting technical issues across their security product line. The ideal candidate will be bilingual in French and English, have technical knowledge, and possess excellent customer service skills. This role is office-based, supporting the company's growth in the EMEA region.

Benefits

Healthcare programs fully covered

Private medical and dental coverage

Paid parental leave

Qualifications

• 1+ years in technical support or IT role required.
• Strong understanding of network fundamentals.
• Ability to communicate complex technical matters.

Responsibilities

• Full-stack troubleshooting of Verkada platform.
• Provide design, installation, and configuration expertise.
• Collaborate with Engineering and Product teams.

Skills

Bilingual in French and English

Customer service skills

Problem-solving skills

Education

Bachelor's or Master's in Networking, IT, Computer Science, etc.

Tools

Linux

APIs

Python

Job description

A technology security firm in London is seeking a Technical Support Engineer to join their team. You will assist enterprise customers by troubleshooting technical issues across their security product line. The ideal candidate will be bilingual in French and English, have technical knowledge, and possess excellent customer service skills. This role is office-based, supporting the company's growth in the EMEA region.