It Consultant jobs in United Kingdom

IT Support Specialist with AI Expertise – Instrumentation / Process Automation
Wythenshawe, Manchester
Salary £45,000-£55,000 + Bonus + Excellent Benefits

Join Endress+Hauser – Where Innovation Meets Impact

At Endress+Hauser, we’re not just a global leader in process automation—we’re a community of innovators, problem-solvers, and forward-thinkers. We're looking for a dynamic IT Support Specialist with a passion for AI, a knack for user support, and a drive to make technology work smarter for everyone.

Future leadership opportunity

We see this role as a key stepping stone toward senior leadership within our organisation. You will not only contribute to current digital initiatives but will also play a pivotal role in shaping the long-term strategy and direction of our digital transformation journey. This position offers a unique opportunity to grow into a strategic leadership role, influencing how we harness technology to drive innovation, efficiency, and impact across the business.

Role + Responsibilities for an IT Support Specialist with AI Expertise:

• You will provide 2nd line IT support to our Manchester office and remote teams, ensuring smooth day-to-day operations.
• You will leverage your AI and automation skills to streamline support processes and enhance user experience.
• You will troubleshoot and resolve issues across Office 365, Windows environments, and enterprise applications.
• You will collaborate with global IT teams to analyse and improve system performance and user satisfaction.
• You will identify patterns in support requests and use data-driven insights to proactively solve recurring problems.

Qualification + Profile for an IT Support Specialist with AI Expertise:

• Solid experience in IT support (2nd line or higher).
• Hands-on experience with AI tools, scripting, or automation platforms (e.g., Power Automate, Python, Chatbots).
• Proficiency in Microsoft 365 tools and administration.
• Strong analytical mindset with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills—you enjoy helping people and making tech accessible.

Benefits + Perks for an IT Support Specialist with AI Expertise:

• The security of working for an international family-owned company who are a global driver within measurement instrumentation.

• Excellent training facilities and personal development plans for your career growth
• Flexible working
• Family social events throughout the year
• Excellent pension scheme
• Increase in annual leave with length of service.
• Free onsite car park and subsidised onsite restaurant

Who we are

Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 15,000 people worldwide, we have remained a family company and are proud of our close-knit working environment. There are always two sides to working with us - the professional and the personal. Together they add up to a more rewarding career, day in and day out.