IT Support Specialist with AI Expertise Job Details | Endress+Hauser

Endress+Hauser; Manchester; On-site; GBP 45,000 - 55,000; Full time

Job summary

Endress+Hauser, a global leader in process automation, is seeking an IT Support Specialist with AI expertise in Manchester. This role promises leadership opportunities through contributing to digital initiatives and enhancing user experiences. Join a community of innovators and drive impactful technology solutions.

Benefits

Excellent pension scheme

Flexible working

Family social events

Training facilities for personal development

Increase in annual leave with length of service

Free onsite car park

Subsidised onsite restaurant

Qualifications

• Experience in 2nd line IT support.
• Hands-on experience with AI and automation tools.
• Proficiency in Microsoft 365 administration.

Responsibilities

• Provide 2nd line IT support to office and remote teams.
• Streamline support processes using AI and automation skills.
• Troubleshoot issues across Office 365 and Windows environments.

Skills

AI tools

user support

troubleshooting

analytical mindset

communication

Education

solid experience in IT support (2nd line or higher)

Tools

Microsoft 365

Power Automate

Python

Job description

IT Support Specialist with AI Expertise – Instrumentation / Process Automation
Wythenshawe, Manchester
Salary £45,000-£55,000 + Bonus + Excellent Benefits

Join Endress+Hauser – Where Innovation Meets Impact

At Endress+Hauser, we’re not just a global leader in process automation—we’re a community of innovators, problem-solvers, and forward-thinkers. We're looking for a dynamic IT Support Specialist with a passion for AI, a knack for user support, and a drive to make technology work smarter for everyone.

Future leadership opportunity

We see this role as a key stepping stone toward senior leadership within our organisation. You will not only contribute to current digital initiatives but will also play a pivotal role in shaping the long-term strategy and direction of our digital transformation journey. This position offers a unique opportunity to grow into a strategic leadership role, influencing how we harness technology to drive innovation, efficiency, and impact across the business.

Role + Responsibilities for an IT Support Specialist with AI Expertise:

• You will provide 2nd line IT support to our Manchester office and remote teams, ensuring smooth day-to-day operations.
• You will leverage your AI and automation skills to streamline support processes and enhance user experience.
• You will troubleshoot and resolve issues across Office 365, Windows environments, and enterprise applications.
• You will collaborate with global IT teams to analyse and improve system performance and user satisfaction.
• You will identify patterns in support requests and use data-driven insights to proactively solve recurring problems.

Qualification + Profile for an IT Support Specialist with AI Expertise:

• Solid experience in IT support (2nd line or higher).
• Hands-on experience with AI tools, scripting, or automation platforms (e.g., Power Automate, Python, Chatbots).
• Proficiency in Microsoft 365 tools and administration.
• Strong analytical mindset with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills—you enjoy helping people and making tech accessible.

Benefits + Perks for an IT Support Specialist with AI Expertise:

• The security of working for an international family-owned company who are a global driver within measurement instrumentation.

• Excellent training facilities and personal development plans for your career growth
• Flexible working
• Family social events throughout the year
• Excellent pension scheme
• Increase in annual leave with length of service.
• Free onsite car park and subsidised onsite restaurant

Who we are

Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 15,000 people worldwide, we have remained a family company and are proud of our close-knit working environment. There are always two sides to working with us - the professional and the personal. Together they add up to a more rewarding career, day in and day out.