961

Hotel Management jobs in United Kingdom

Hotel Escalations & Quality Lead — Hybrid, London

ORIENT EXPRESS

City Of London
Hybrid
GBP 60,000 - 80,000
30+ days ago
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Food And Beverage Team Member

LGH Hotel Management Ltd

City Of London
On-site
GBP 22,000 - 28,000
30+ days ago

Receptionist – PT Seasonal

Royal Golf Hotel

Dornoch
On-site
GBP 10,000 - 40,000
30+ days ago

Guest Service Assistant

Kew Green Hotels

Sandiacre
On-site
GBP 21,000 - 27,000
30+ days ago

Reception Manager

Celtic Manor Resort

Newport
On-site
GBP 29,000
30+ days ago
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Nights Guest Service Assistant

Aimbridge

Stansted Mountfitchet
On-site
GBP 24,000 - 30,000
30+ days ago

Chef De Partie

LGH Hotel Management Ltd

East Midlands
On-site
GBP 22,000 - 28,000
30+ days ago

Room Attendant

Cycas Hospitality UK Ltd

Liverpool City Region
On-site
GBP 40,000 - 60,000
30+ days ago
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Food & Beverage Assistant

Cycas Hospitality UK Ltd

City of Edinburgh
On-site
GBP 20,000 - 25,000
30+ days ago

Hotel Night Auditor - Full Time

Crestview Management, LLC

Birmingham
On-site
GBP 24,000 - 32,000
30+ days ago

General Assistant Housekeeping

Derby Midland Hotel, Signature Collection By Best Western

Derby
On-site
GBP 20,000 - 25,000
30+ days ago

Line Chef

Holiday Inn Washington

Washington
On-site
GBP 20,000 - 25,000
30+ days ago

Line Chef

Kew Green Hotels

Portsmouth
On-site
GBP 20,000 - 25,000
30+ days ago

Line Chef

Kew Green Hotels

Calderdale
On-site
GBP 20,000 - 25,000
30+ days ago

Line Chef

Kew Green Hotels

Crick
On-site
GBP 20,000 - 25,000
30+ days ago

Director, Franchise Operations – Europe

Wyndham Hotels & Resorts

Greater London
On-site
GBP 70,000 - 90,000
30 days ago

Receptionist

Mollie's Motels LTD

Brighton
On-site
GBP 40,000 - 60,000
30+ days ago

Receptionist

Aimbridge

North East
On-site
GBP 20,000 - 25,000
30+ days ago

Duty Manager

Juice Hospitality Ltd

New Milton
On-site
GBP 34,000 - 40,000
30+ days ago

Head Chef -Full-time Permanent

The BBQ Hut

Birmingham
On-site
GBP 39,000
30+ days ago

Visionary General Manager – Luxury Lifestyle Hotel (London)

COREcruitment

City Of London
On-site
GBP 80,000 - 100,000
30 days ago

Strategic Leader, Hotel Operations — Luxury Estate

Hoar Cross Hall

Burntwood
On-site
GBP 50,000 - 70,000
30 days ago

Head of Hotel Operations - Staffordshire

Hoar Cross Hall

Burntwood
On-site
GBP 50,000 - 70,000
30 days ago

Duty Manager: Lead Guest Experience & Team in Winchester

Premier Inn

Winchester
On-site
< GBP 16,000
30+ days ago

Hotel Operations Lead – Bonus, 33 Days Leave

Premier Inn

City Of London
On-site
GBP 39,000 - 41,000
30+ days ago

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Hotel Escalations & Quality Lead — Hybrid, London
ORIENT EXPRESS
City Of London
Hybrid
GBP 60,000 - 80,000
Full time
28 days ago

Job summary

A leading hospitality technology group in London seeks a Quality, Hotel Relationship and Escalations Lead to act as a vital link between hotels and technical support. The ideal candidate will have expertise in escalation management, proven experience in hotel operations, and excellent stakeholder management skills. This hybrid role demands at least 3 days a week in the office, offering opportunities for professional growth within a dynamic team environment.

Benefits

Heartist® Program for unforgettable stays
Sustainable Mobility Package
Meal vouchers
Health insurance plan funded at 50%

Qualifications

  • 5+ years experience in technical account management or similar role.
  • Proven experience in escalation management and quality control.
  • Experience in hotel operations or hospitality technology.
  • Strong background in stakeholder management and relationship building.
  • Experience in training and guiding support teams.

Responsibilities

  • Serve as the key contact for hotel escalations, ensuring timely resolutions.
  • Monitor and evaluate Level 1 support quality through regular audits.
  • Identify emerging trends and recurring issues to improve service quality.
  • Develop metrics and reports to track service performance and escalation trends.
  • Facilitate clear communication across hotels, support teams, and leadership.

Skills

Excellent communication and relationship management skills
Strong analytical and problem-solving abilities
Customer-centric mindset
Ability to work effectively in cross-functional environments
Fluency in English

Education

Degree in Information Technology, Hospitality Management, or related field
Job description
A leading hospitality technology group in London seeks a Quality, Hotel Relationship and Escalations Lead to act as a vital link between hotels and technical support. The ideal candidate will have expertise in escalation management, proven experience in hotel operations, and excellent stakeholder management skills. This hybrid role demands at least 3 days a week in the office, offering opportunities for professional growth within a dynamic team environment.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.