Receptionist

Mollie's Motels LTD; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality brand in Brighton is seeking a Receptionist to join their enthusiastic team. This role involves greeting guests, managing check-ins and check-outs, and providing excellent customer service in a fast-paced environment. Ideal candidates will have strong communication skills and a welcoming attitude. Opportunities for career development and various benefits are provided.

Benefits

Pay Rate £10.50 to £12.41

10% Tronc Scheme

Paid qualifications through Career Pathway programme

Enhanced Company Maternity/Paternity leave

Company sick pay

Discounts on food and accommodation

Celebration Day after three years of service

Complimentary meal every shift

Unlimited free beverages every shift

Discounts on wellness products

Monthly awards scheme

Refer a friend scheme up to £500

Birthday Reward

Qualifications

• Must be 18 or over due to licensing laws.

Responsibilities

• Greet all guests warmly upon arrival and departure.
• Perform check-in and check-out procedures efficiently.
• Manage reservations and room assignments.
• Handle incoming calls and emails, respond to guest inquiries.
• Maintain accurate guest records and process payments.
• Provide guests with information about hotel services.
• Coordinate with housekeeping and maintenance.
• Handle guest complaints professionally.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Ability to multitask

Problem-solving skills

Attention to detail

Flexibility to work shifts

Job description

Overview

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first site, a motel, diner & drive-thru in Oxfordshire, it launched its second motel & diner in Bristol in 2021. A third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.

Mollie’s is now on the hunt for hardworking, enthusiastic Receptionist to join our team and build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

Our People

The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s.

The Role

Our Receptionists are warm and welcoming and quality service focused, passionate about exceeding guest expectations and work effectively as part of a team.

Required Skills and Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal skills with a welcoming and service-oriented attitude
• Ability to multitask and work under pressure in a fast-paced environment
• Good problem-solving and conflict-resolution skills
• Attention to detail and organizational skills
• Flexibility to work shifts, including evenings, weekends, and holidays

Key Responsibilities

• Greet all guests with warmth and professionalism upon arrival and departure
• Perform check-in and check-out procedures efficiently using hotel management software
• Manage reservations and room assignments, including walk-ins and last-minute changes
• Handle incoming calls and emails, respond to guest inquiries, and take bookings
• Maintain accurate guest records and process payments and invoices
• Provide guests with information about hotel services, facilities, local attractions, and directions
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly
• Handle guest complaints or concerns calmly and professionally, escalating when necessary

Due to licencing laws, You must be 18 or over for this role.

Benefits

• Pay Rate £10.50 to £12.41
• 10% Tronc Scheme
• Mollie’s Career Pathway programme including Paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Hospitality Rewards (Discounts Platform)
• Celebration Day- additional day of leave after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward