Strategic Leader, Hotel Operations — Luxury Estate

Hoar Cross Hall; Burntwood; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury country estate in Staffordshire is seeking a Head of Hotel Operations to lead their team and drive exceptional guest experiences. You will empower staff, ensure operational excellence, and innovate within a historical yet modern environment. The ideal candidate has a proven track record in senior hotel operations and a passion for hospitality. This full-time role offers a competitive salary and various perks, including spa access and a supportive team culture.

Benefits

Competitive salary

Performance-based incentives

Complimentary access to leisure and spa facilities

Free lunch

30% discount on food and drink

Free parking

Referral program

Qualifications

• Proven track record in senior hotel or resort operations (4 or 5-star preferred).
• Energetic and engaging leadership style with a people-first approach.
• Strong understanding of how exceptional service drives business success.

Responsibilities

• Lead, coach, and inspire teams across all hotel operations.
• Create a culture that's focused on guest experience.
• Drive innovation and elevate brand standards.

Skills

Leadership

Commercial awareness

Innovation

Guest experience focus

Job description

A luxury country estate in Staffordshire is seeking a Head of Hotel Operations to lead their team and drive exceptional guest experiences. You will empower staff, ensure operational excellence, and innovate within a historical yet modern environment. The ideal candidate has a proven track record in senior hotel operations and a passion for hospitality. This full-time role offers a competitive salary and various perks, including spa access and a supportive team culture.