Duty Manager

Juice Hospitality Ltd; New Milton; On-site; GBP 34,000 - 40,000; Full time

Job summary

A luxury hotel group in New Milton is seeking a Duty Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate has proven management experience in high-end hospitality, strong leadership skills, and knowledge of hotel operations including Opera. This role offers a competitive salary of £34,200 plus tronc, in a supportive work environment with opportunities for career growth.

Benefits

Competitive salary

Collaborative work environment

Opportunities for career growth

48-hour workweek spread over 5 days

Qualifications

• Proven experience in a supervisory or management role within a luxury hotel.
• Strong leadership and communication skills.
• Excellent problem-solving skills and a proactive approach.

Responsibilities

• Oversee daily operations across various departments.
• Lead, motivate, and support staff for outstanding service.
• Address guest inquiries and complaints promptly.

Skills

Leadership

Communication

Problem-solving

Flexibility

Tools

Opera

Job description

Duty Manager

Join our team at a prestigious luxury hotel and spa as a Duty Manager, where you’ll play a pivotal role in delivering exceptional guest experiences at a renowned hospitality destination.

Key Responsibilities:
- Oversee daily operations across various departments, ensuring seamless service and high standards.
- Lead, motivate, and support staff to maintain a professional and welcoming environment.
- Address guest inquiries, complaints, and requests promptly to ensure outstanding satisfaction.
- Ensure compliance with health, safety, and licensing regulations.
- Work with department heads to optimize operations and enhance guest experiences.
- Manage shift schedules to ensure adequate staffing and smooth operations.

Requirements:
- Proven experience in a supervisory or management role within a luxury hotel or high-end hospitality setting.
- Strong leadership and communication skills with the ability to inspire a diverse team.
- Excellent problem-solving skills and a proactive approach to guest service.
- Ability to thrive in a fast-paced environment.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Knowledge of hotel operations including Opera and industry best practices.

What We Offer:
- Competitive salary of £34,200 per annum, plus approximately £3,600 in tronc.
- A supportive and collaborative work environment.
- Opportunities for career growth within a prestigious hospitality group.
- A 48-hour workweek spread over 5 days.

How to Apply:
If you’re passionate about hospitality and ready to elevate guest experiences, please send your CV and cover letter to our recruitment team. We can’t wait to hear from you!

*Note: Only shortlisted candidates will be contacted.*