Head of Hotel Operations - Staffordshire

Hoar Cross Hall; Burntwood; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury country estate in Staffordshire is seeking a Head of Hotel Operations to lead their team and drive exceptional guest experiences. You will empower staff, ensure operational excellence, and innovate within a historical yet modern environment. The ideal candidate has a proven track record in senior hotel operations and a passion for hospitality. This full-time role offers a competitive salary and various perks, including spa access and a supportive team culture.

Benefits

Competitive salary

Performance-based incentives

Complimentary access to leisure and spa facilities

Free lunch

30% discount on food and drink

Free parking

Referral program

Qualifications

• Proven track record in senior hotel or resort operations (4 or 5-star preferred).
• Energetic and engaging leadership style with a people-first approach.
• Strong understanding of how exceptional service drives business success.

Responsibilities

• Lead, coach, and inspire teams across all hotel operations.
• Create a culture that's focused on guest experience.
• Drive innovation and elevate brand standards.

Skills

Leadership

Commercial awareness

Innovation

Guest experience focus

Job description

Head of Hotel Operations - Staffordshire

Head of Hotel Operations

Location: Hoar Cross Hall, Staffordshire

Reports to: General Manager / Managing Director

Contract: Full-time, Permanent

About Hoar Cross Hall

Welcome to Hoar Cross Hall, where heritage meets innovation. Set in the heart of Staffordshire, we're a luxury country estate with a modern spirit: home to an award-winning spa, stunning grounds, vibrant dining, and an ever-evolving guest experience.

We're on a mission to redefine what exceptional hospitality feels like blending timeless service with fresh ideas and energy. That's where you come in.

The Opportunity

We're looking for an inspiring leader to take the reins as Head of Hotel Operations. This is a role for someone who's not just managing the day-to-day but driving the future.

You’ll lead the operational heartbeat of Hoar Cross Hall, ensuring every guest touchpoint, from arrival to departure, delivers impact, emotion, and excellence. You’ll empower teams, champion innovation, and help shape a culture where brilliant people create extraordinary experiences.

If you're driven by high standards, fast-paced environments, and the thrill of making this is your stage.

What You’ll Do

• Lead, coach, and inspire talented teams across all hotel operations (Front of House, Housekeeping, Spa, F&B and Maintenance).
• Create a culture that's energetic, empowered, and relentlessly focused on the guest experience.
• Deliver operational brilliance, smooth processes, smart systems, and flawless service.
• Partner with the senior leadership team to deliver commercial growth and elevate brand standards.
• Drive innovation - challenge "the way it's always been done" and introduce ideas that set us apart.
• Oversee budgets, performance metrics, and operational strategy to maximise efficiency and profitability.
• Be a visible, approachable presence across the hotel , leading from the front with energy and authenticity.

About You

You're not just experienced, you're inspired. You bring the spark that lifts a team, the focus that delivers results, and the creativity that keeps things evolving.

You’ll bring

• A proven track record in senior hotel or resort operations (4 or 5-star preferred).
• A leadership style that's energetic, engaging, and people-first.
• Strong commercial awareness, you understand how great service drives success.
• A love for innovation and a passion for exceptional guest experiences.
• The confidence to make decisions, own outcomes, and lead with purpose.

Why You’ll Love It Here

At Hoar Cross Hall, you'll be part of something special, a team that's modernising a heritage brand with energy, creativity, and bold ambition.

We offer:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• A competitive salary and performance-based incentives.
• A culture that celebrates new ideas and fresh thinking.
• Opportunities to grow, lead, and make a real impact.
• A stunning environment and a supportive, forward-thinking team.
• Complimentary use of the leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day on work anniversaries.
• Employee Benefits Program.
• Free Parking.
• Refer a friend scheme.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Excellent Induction and training programme.

Be part of the next chapter at Hoar Cross Hall.

Lead with passion. Inspire with purpose. Create something unforgettable.