Hotel jobs in United Kingdom

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Would you like the opportunity to create unforgettable experiences for our Hotel guests?

As a Guest Relations Manager, your mission is to welcome guests and build genuine connections, shaping memorable experiences. You will encourage feedback from guests, investigate and respond to comments via email or online, and share all feedback with relevant team members.

The role involves liaising with various hotel departments, primarily Reception, Concierge, and Housekeeping, to ensure a seamless guest experience. You will also act as the lobby host, greeting guests, answering queries, and making them feel welcome from the moment they arrive.

Knowing you’ve played a key role in creating memorable moments makes this role very rewarding!

This is a full-time position with shifts including early mornings (7am-3:30pm), late evenings (2:30pm-11pm), and middle shifts (9am-5:30pm), including weekends on a rota basis.

• Proven track record of delivering outstanding service, ideally in hospitality
• Excellent communication skills, able to make people feel welcome and build genuine connections
• Ability to motivate others, delegate effectively, with an enthusiastic and caring attitude
• Comfortable with technology and proficient in IT software; familiarity with Opera is a plus but not mandatory

If you share our values of warmth, genuine approach, anticipating guest needs, and attention to detail, we invite you to join De Vere and help create memorable moments for our guests.

We offer the following benefits for the Guest Relations Manager role:

• £27,500 annual salary
• Free meals on duty
• Complimentary use of Leisure Club facilities
• Extra paid day off for your birthday and a £20 shopping voucher
• Varied shift patterns to suit your lifestyle; we operate 24/7
• Annual 2-night complimentary stay with dinner at a De Vere property, plus rewards for long service
• Exclusive £50 colleague rates for overnight stays and 50% discount on Food & Beverage
• 31 days holiday per year, increasing to 33
• Access to discounts on retail, travel, and leisure through our Benefits portal
• Career progression opportunities, including apprenticeships and study support
• Health and wellbeing support via Employee Assistance Programme
• Instant access to pay through Wagestream
• Recognition programs and team events
• Company Life Assurance for financial security