Front Desk Guest Experience Lead

Elite Hotels (Rotherwick) Ltd.; Rotherwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel company in Rotherwick is seeking a Receptionist to be the first point of contact for guests, providing exceptional service. The role involves managing the reception desk, ensuring high customer care standards, and overseeing the Guest Service team. Candidates should have excellent communication and administrative skills, with an understanding of outstanding service. Experience in reception is preferred but not essential. This position offers a pivotal role in enhancing the guest experience.

Qualifications

• Understanding of outstanding customer service is essential.
• Ability to manage and motivate the Guest Service team.
• Experience in a hotel reception role preferred but not necessary.

Responsibilities

• Manage the Guest Service & Switchboard Staff to ensure high customer care.
• Oversee daily operations of the Reception Desk and Switchboard.
• Maintain and improve quality standards within the Guest Service Team.
• Ensure all staff are proficient in using relevant systems.
• Log and act upon guest feedback effectively.

Skills

Excellent communication skills

Attention to detail

Strong administration skills

Tools

Fidelio Opera PMS

Squirrel POS

Job description

A luxury hotel company in Rotherwick is seeking a Receptionist to be the first point of contact for guests, providing exceptional service. The role involves managing the reception desk, ensuring high customer care standards, and overseeing the Guest Service team. Candidates should have excellent communication and administrative skills, with an understanding of outstanding service. Experience in reception is preferred but not essential. This position offers a pivotal role in enhancing the guest experience.