Night Front Office Manager: VIP Guest Experience

Hilton Worldwide, Inc.; Puckrup; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Night Manager to lead the night Front Office team at Hilton Puckrup Hall. This role involves delivering exceptional guest experiences during night operations and managing all guest enquiries and complaints. The ideal candidate will have strong leadership skills and a passion for customer service. Competitive compensation of £13.72 per hour and numerous perks including free meals, health club membership, and growth opportunities are offered.

Benefits

Free and healthy meals when on duty

Personal Development programmes

Discounted hotel nights

Free Health Club Membership

High street discounts

28 days Holiday including bank holidays

Discounted dental and health cover

Free Parking

Accommodation available with all bills included

Free Golf Club

Qualifications

• Ambitious hotelier with experience in leading a team.
• Passion for exceptional customer service.
• Ability to handle emergencies and guest complaints.

Responsibilities

• Lead the night Front Office team in hotel reception areas.
• Deliver a VIP experience during night-time operations.
• Be the main point of contact for guest enquiries and emergencies.

Skills

Exceptional customer service

Excellent communication

Complaint handling

Problem-solving skills

Job description

A leading global hospitality company is seeking an Assistant Night Manager to lead the night Front Office team at Hilton Puckrup Hall. This role involves delivering exceptional guest experiences during night operations and managing all guest enquiries and complaints. The ideal candidate will have strong leadership skills and a passion for customer service. Competitive compensation of £13.72 per hour and numerous perks including free meals, health club membership, and growth opportunities are offered.