Five-Star Guest Experience Specialist

Royal Lancaster London; Greater London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A premier hotel in London is seeking a passionate Guest Service Agent to join their Front of House team. This role involves delivering exceptional customer service, maintaining five-star standards, and enhancing guest experiences through personalized interactions. Candidates should possess excellent communication skills and a team-oriented mindset. The position offers a full-time schedule of 40 hours per week on a shift rota, along with a competitive salary package and various employee benefits. Join the award-winning family today and contribute to a happy, supportive work environment.

Benefits

Annual earnings up to £30,000

Pension scheme with contributions

50% discount in restaurants

Complimentary stay after probation

Access to private medical insurance

Employee Assistance Programme

Employee recognition schemes

Qualifications

• Passion for delivering exceptional customer service.
• Ability to maintain high standards of hospitality and guest satisfaction.
• Strong interpersonal skills to engage with guests effectively.

Responsibilities

• Deliver a warm and personalized welcome to all guests.
• Uphold five-star standards and maintain hotel quality.
• Promote room upgrades and enroll guests in membership programs.
• Stay informed about VIP guests and special care guests.

Skills

Excellent communication

Customer service orientation

Ability to work in a team

Tools

Hotel management systems

Job description

A premier hotel in London is seeking a passionate Guest Service Agent to join their Front of House team. This role involves delivering exceptional customer service, maintaining five-star standards, and enhancing guest experiences through personalized interactions. Candidates should possess excellent communication skills and a team-oriented mindset. The position offers a full-time schedule of 40 hours per week on a shift rota, along with a competitive salary package and various employee benefits. Join the award-winning family today and contribute to a happy, supportive work environment.