Hospitality jobs in United Kingdom

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You’ll be the cultural heartbeat of our operations, ensuring our people are seen, supported, and set up to thrive. Working side-by-side with the Account Director, you'll create a consistent, human-centric experience across all teams, championing a culture of belonging, growth, and wellbeing.

This role isn’t about ticking HR boxes — it’s about shaping a people-first environment that inspires action, unlocks potential, and creates long-term engagement.

• Partner closely with the Account Director to co-create and align people strategies with business objectives.
• Engage with internal stakeholders on bi-weekly calls and monthly meetings to ensure consistency in support, benefits, and cultural initiatives across teams.

Learning, Growth & Development

• Lead the charge on Learning & Development strategy and delivery:
  • Identify skills gaps and capability needs through data, observation, and team feedback.
  • Design and roll out tailored development opportunities for frontline teams and leaders — think workshops, coaching sessions, bite-sized digital learning, and more.
  • Collaborate with department heads to embed learning into everyday operations, not just formal training sessions.
  • Support managers to become better coaches, encouraging continuous feedback and growth conversations.
  • Spot rising stars and help shape their development journeys toward future leadership roles.

Culture, Engagement & Inclusion

• Facilitate and embed key culture-driving initiatives across departments, including:
  • Employment Law awareness and compliance
  • Equity, Diversity & Inclusion (EDI) programs that walk the talk
  • Wellbeing & Mental Health awareness, resources, and support
• Champion a proactive approach to engagement and inclusion, both virtually and on-site.
• Lead on annual engagement survey delivery and analysis, turning data into practical action plans in partnership with leaders.
• Develop and run pulse surveys to keep your finger on the cultural pulse.

Performance, Progression & Succession

• Support and facilitate the annual performance management cycle, ensuring it’s more than just a paper exercise — it’s a meaningful driver of growth and clarity.
• Drive succession planning for management-level and senior roles by identifying high-potential talent and building internal development pathways.
• Be ready for occasional nationwide travel to support on-site engagement, deliver culture activations, and stay close to the people experience.

What You Bring (Soft Skills That Matter)

• Emotional Intelligence: You get people, full stop.
• Active Listening: You make people feel heard, not handled.
• Adaptability: You flex fast in changing environments.
• Inclusive Leadership: You build belonging, not just policies.
• Strategic Thinking: You connect learning, culture, and business needs.
• Communication Magic: Clear, relatable, human messaging is your thing.
• Problem Solving: You cut through complexity with people-first solutions.
• Coaching Mindset: You know how to unlock growth, not just performance.

You’ll Thrive Here If You…

• Love being the connector between vision and culture
• See L&D as a daily habit, not a one-off workshop
• Believe that growth is a shared responsibility, not just HR’s job
• Are obsessed with making people feel like they belong and matter

The Mission

You’ll be the cultural heartbeat of our operations, ensuring our people are seen, supported, and set up to thrive. Working side-by-side with the Account Director, you'll create a consistent, human-centric experience across all teams, championing a culture of belonging, growth, and wellbeing.

This role isn’t about ticking HR boxes — it’s about shaping a people-first environment that inspires action, unlocks potential, and creates long-term engagement.

Collaborative Leadership

• Partner closely with the Account Director to co-create and align people strategies with business objectives.
• Engage with internal stakeholders on bi-weekly calls and monthly meetings to ensure consistency in support, benefits, and cultural initiatives across teams.

Learning, Growth & Development

• Lead the charge on Learning & Development strategy and delivery:
  • Identify skills gaps and capability needs through data, observation, and team feedback.
  • Design and roll out tailored development opportunities for frontline teams and leaders — think workshops, coaching sessions, bite-sized digital learning, and more.
  • Collaborate with department heads to embed learning into everyday operations, not just formal training sessions.
  • Support managers to become better coaches, encouraging continuous feedback and growth conversations.
  • Spot rising stars and help shape their development journeys toward future leadership roles.

Culture, Engagement & Inclusion

• Facilitate and embed key culture-driving initiatives across departments, including:
  • Employment Law awareness and compliance
  • Equity, Diversity & Inclusion (EDI) programs that walk the talk
  • Wellbeing & Mental Health awareness, resources, and support
• Champion a proactive approach to engagement and inclusion, both virtually and on-site.
• Lead on annual engagement survey delivery and analysis, turning data into practical action plans in partnership with leaders.
• Develop and run pulse surveys to keep your finger on the cultural pulse.

Performance, Progression & Succession

• Support and facilitate the annual performance management cycle, ensuring it’s more than just a paper exercise — it’s a meaningful driver of growth and clarity.
• Drive succession planning for management-level and senior roles by identifying high-potential talent and building internal development pathways.

️ Mobility & Presence

• Be ready for occasional nationwide travel to support on-site engagement, deliver culture activations, and stay close to the people experience.

What You Bring (Soft Skills That Matter)

• Emotional Intelligence: You get people, full stop.
• Active Listening: You make people feel heard, not handled.
• Adaptability: You flex fast in changing environments.
• Inclusive Leadership: You build belonging, not just policies.
• Strategic Thinking: You connect learning, culture, and business needs.
• Communication Magic: Clear, relatable, human messaging is your thing.
• Problem Solving: You cut through complexity with people-first solutions.
• Coaching Mindset: You know how to unlock growth, not just performance.

You’ll Thrive Here If You…

• Love being the connector between vision and culture
• See L&D as a daily habit, not a one-off workshop
• Believe that growth is a shared responsibility, not just HR’s job
• Are obsessed with making people feel like they belong and matter

• CIPD qualification essential (or relevant experience levels)
• Ability to interpret and analyse data, to ask informed questions and to translate this into strategic HR initiatives/people plans
• Strong communication and relationship management skills
• Proficiency in Microsoft XL and PowerPoint
• Strong planning and organisational skills

You must demonstrate:

• Knowledge and practical experience of people management processes and procedures including recruitment and selection, performance management, learning and development, remuneration and benefits, and employee relations
• Strong generalist People/HR experience with strong commercial awareness.
• Experience in a fast-paced environment, retail or hospitality preferred but not essential.
• Strong employee relations knowledge and experience including reorganisations and harmonising terms and conditions.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.