Front Office Manager

Apex Hotels; Bristol; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading hospitality company in Bristol is seeking a Front of House Manager to lead reception and guest relations operations. The role requires previous leadership experience in a hotel, exceptional standards in hospitality, and a commercial mindset. Responsibilities include recruiting, coaching the team, monitoring financial performance, and ensuring a seamless experience for all guests. The position offers a competitive salary, complimentary meals, and various wellbeing benefits.

Benefits

Complimentary meals

Wellbeing and health benefits

Paid leave for birthdays

Refer a friend scheme

Regular social events

Social events

Employee assistance program

Qualifications

• Previous leadership experience in a front of house hotel function.
• Proven track record of delivering outstanding guest experiences.
• Right to work in the UK.

Responsibilities

• Lead the reception and guest relations operations.
• Coach team to tackle issues and complaints.
• Handle recruitment and development tasks.
• Monitor commercial performance and profitability.
• Maintain relationships to ensure seamless experiences.
• Support concierge team as needed.
• Build rapport with regular guests.

Skills

Leadership experience

Exceptional standards

Organised and detail-oriented

Commercial mindset

Calm demeanour under pressure

Passion for personal development

Willingness for personal development

Job description

Our front of house teams facilitate the memorable hospitality experiences that our hotel guests and VIPs expect of The Ned. We have an opportunity for an experienced and dynamic Front of House Manager to lead the front office and guest relations operations, ensuring a seamless and slick experience throughout. Our reception and front office team are positioned in the heart of the stunning ground floor lobby and form the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it's a unique place to work with a lively atmosphere. Our Guest Relations team are a constant warm presence around the operation and are the faces of outstanding hospitality for our VIPs during their visit or stay.

Responsibilities

• Lead the day-to-day reception and guest relations operations, guiding the team to be ambassadors of outstanding hospitality for our hotel guests and VIPs.
• Coach and guide the team to deliver memorable experiences, tackling glitches and complaints head‑on to find solutions for guests.
• Handle all people tasks – recruitment, development, performance discussions and onboarding of new starters.
• Monitor commercial performance and provide direction and strategy to protect and drive profitability, including rota creation, expense control, forecasting, upselling, annual budgeting and month‑end performance analysis.
• Maintain strong relationships between departments, enabling and encouraging managers and teams to provide a seamless experience for every guest and VIP.
• Collaborate with the concierge team, stepping in to provide support where needed.
• Build rapport with regular guests over time, learning their preferences to deliver an amazing experience.

Qualifications

• Previous leadership experience in a front of house hotel function, with a proven track record of delivering outstanding guest experiences.
• Exceptional standards to meet the expectations of guests and VIPs.
• Organised and detail‑oriented, able to manage multiple priorities in a busy operation.
• Commercial mindset focused on delivering excellent financial performance and results.
• Calm demeanour and genuine passion for exceptional hospitality, even under high pressure.
• Passion for personal development and a willingness to take on a wider remit.
• Right to work in the UK.

Salary & Benefits

• Salary of £50,000 to £60,000 per year, including service charge, dependent on experience.
• Complimentary meals in our restaurant, monthly breakfast.
• Exclusive rates at The Ned for staying and eating for you, your family and friends.
• Wellbeing and health benefits, including gym, shopping and cinema discounts.
• Paid leave for birthdays and additional holidays after five years of service.
• Paid volunteer day.
• Refer a friend scheme of up to £1,000.
• Regular social events, including an annual pool party.
• Employee assistance programme – 24/7 advice and support.
• Reward and recognition initiatives.