Receptionist

Malmaison; Glasgow; On-site; GBP 26,000; Full time

Job summary

A premier hospitality group in Glasgow is seeking a Receptionist to join their team. This role involves delivering exceptional guest service, managing check-ins, and ensuring smooth operations at the front desk. Ideal candidates should have excellent communication skills and a passion for hospitality. The position offers a full-time contract with various employee benefits, including discounts on hotels and support for career development. If you thrive in a dynamic environment, this could be the perfect role for you.

Benefits

Discounted staff rates

Fully funded apprenticeship programmes

Healthcare cash plans

Cycle to work scheme

Referral schemes

Employee Assistance Programme

Qualifications

• Previous experience in a similar role is preferred.
• Eligibility to work in the UK.
• Passion for delivering exceptional guest service.

Responsibilities

• Handle check-ins and answer guest questions.
• Solve problems and ensure smooth front desk operations.
• Be the first smile and last memory for guests.

Skills

Communication skills

Problem-solving

Attention to detail

Time management

Job description

About The Role

RECEPTIONIST, Fraser Hospitality (Fraser Suites Glasgow)

Rate of Pay – £12.40

Weekly Hours – 40

Type of Contract – Full Time & Permanent

Location – G1 1LH

Receptionist – Fraser Suites Glasgow

Looking for a role where no two days are the same? Where you’re part of a world‑class team that genuinely cares, offers true flexibility, and loves creating memorable experiences? Then you’ve just found it.

At Frasers Hospitality, we’re not just about hotels—we’re about people. We operate six stylish properties across London, Edinburgh, and Glasgow under our Fraser Suites, Fraser Place, and Fraser Residence brands. Our mission? To make every guest feel at home, whether they’re staying for a night or a month.

Why join us?

• Work with a passionate, supportive team that values collaboration and growth.
• Enjoy real flexibility—because we know life doesn’t always fit into a 9‑to‑5.
• Progress your career with plenty of opportunities to learn and develop.
• Access amazing discounts on hotels worldwide (hello, travel goals!).
• Benefit from our WeCare employee scheme, offering medical assistance and wellbeing support.

What’s the role?

As a Receptionist, you’re the first smile our guests see and the last memory they take away. You’ll handle check‑ins, answer questions, solve problems, and make sure everything runs smoothly at the front desk. It’s a role for someone who loves people, thrives on variety, and enjoys being the go‑to person who makes things happen.

What We’re Looking For

• Previous experience in a similar role is preferred but we’re all about transferable skills
• Great communication and problem‑solving skills.
• A passion for delivering exceptional guest service.
• Attention to detail and strong time management.
• Eligibility to work in the UK.

If you’re enthusiastic, love working in a team, and want a job that’s as dynamic as you are, we’d love to hear from you.

Benefits

About You

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high‑street shops, experiences, holidays and much, much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1,500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earned.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastics from our day‑to‑day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
• We have moved to a chemical‑free cleaning system in our properties and an enzyme‑based eco‑friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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