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Customer Account Co-Ordinator
Skelmersdale Area
Up to £28,000
Days Hours with 2 days hybrid
Benefits:

1. 25 days holiday + 8 days bank
2. Opportunity to earn up to 6 days additional leave
3. Discretionary Bonus Scheme up to 10%
4. Lots of progression opportunities

Our client is a global manufacturer, supplying into various types of companies. They are looking for an experienced Account Co-Ordinator to become part of the team that is the face of the business.

Role & Responsibilities:

1. Order Monitoring and Forecasting: Monitor customer ordering patterns and minimize deviations from forecast expectations while considering the customer account status.
2. Sales and Marketing Support: Capture customer inquiries and communicate with the Sales and Market Planning teams to identify potential sales and marketing opportunities.
3. Customer Contact Management: Adhere to the monthly customer contact plan agreed upon with Sales, ensuring consistent communication and relationship management.
4. Order Processing and Lead Time Targets: Achieve lead time targets for order processing, ensuring timely release of orders to distribution and effective handling of customer inquiries.
5. Accuracy in Transactional Processing: Ensure first-time accuracy in processing sales orders, claims, and other related transactions.
6. Query and Complaint Resolution: Handle customer queries, inquiries, approved product sample and literature requests, as well as complaints and claims, ensuring they are resolved within agreed timescales.
7. Customer Logistics Data Management: Maintain accurate customer logistics data, including delivery requirements, for a designated group of customers.
8. Delivery Coordination: Ensure deliveries are made according to agreed schedules and coordinate communications with customers and internal/external teams when changes occur.
9. Documentation and Claims Management: Raise and manage appropriate documentation to cover orders, claims, and related activities.
10. Supply Status Reporting: Periodically report the status of supply for assigned customers, providing insights and recommending actions to ensure customer satisfaction.

Knowledge, Skills & Experience:

1. Driving License
2. Experience in internal account management
3. Experience working in customer account facing