Café Manager: Lead Service & Team Growth

Morrisons; Park Central; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major UK supermarket chain is seeking a Café Manager to lead their café operations, ensuring exceptional customer service and managing a fast-paced team. This role involves listening to customer feedback, maintaining stock availability, and delivering training to staff. Ideal candidates will have experience in team management and excellent communication skills. A supportive environment with opportunities for growth is provided, along with a comprehensive perks package that includes discounts, holidays, and healthcare benefits.

Benefits

15% discount for employee

10% discount for a designated friend/family member

25 days holiday plus 8 statutory holidays pro rata

Private Aviva Healthcare plan

Annual bonus scheme

GPhC fees paid

Generous pension contributions

4 x life assurance

Enhanced maternity, paternity, and adoption schemes

Perks with cashback and instant vouchers

Qualifications

• Experience of managing a team in a fast-paced environment.
• Great communicator who can share knowledge and best practices.
• Ability to build and maintain relationships with stakeholders.
• Adaptable to change, with effective challenging skills.
• Active listener who responds effectively to customers and colleagues.

Responsibilities

• Listen to and respond to customer feedback.
• Ensure market-leading availability across the store.
• Manage people routines and accountability for performance.
• Deliver training for team capability and confidence.
• Identify and develop talent within the department.

Skills

Team management experience

Excellent communication skills

Flexibility

Customer service orientation

Relationship building

Job description

A major UK supermarket chain is seeking a Café Manager to lead their café operations, ensuring exceptional customer service and managing a fast-paced team. This role involves listening to customer feedback, maintaining stock availability, and delivering training to staff. Ideal candidates will have experience in team management and excellent communication skills. A supportive environment with opportunities for growth is provided, along with a comprehensive perks package that includes discounts, holidays, and healthcare benefits.