Head Of Operation jobs in United Kingdom

Operations Lead (Mansfield)

Head Of Operations

Portland retail park, Mansfield NG18 1HA

Full time hours (40hrs per week), over 5 days, including Saturdays & early evenings.

You will take ownership of a rapidly developing team & support Nile Wilson Gymnastics with their future vision. You will have the ability to confidently lead and inspire both your colleagues and gymnasts. A high level of administrative experience is required, and you will be comfortable communicating in person and via video chat / telephone with staff and members. You will be required to support with work schedules / timetables for staffing (support staff) and administrate day to day staffing requests. You will be directly responsible for managing any Administrative / Customer Service / Support staff. You are also the Key lead for First Aid, Health & Safety and Fire Safety for the site.

Positive, enthusiastic, and engaging you will be an excellent role model with a commitment to improve, develop & lead while working closely with the Senior Leadership Team and Club Head Coach.

Our vision is to run gymnastics clubs around the country that ‘Change the Game’, delivering unique and more engaging activities balanced against of the gymnastics programs.

We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone’s faces. We believe we can make the local gymnastics club a centre for a family's recreational time during any week.

As a business we are rapidly expanding, which not only offers fantastic opportunities to future gymnasts but also for those within the business to develop their roles. We are looking for ambitious, capable, resilient, and driven individuals who can help us realise our vision for our gym’s.

As Operations Lead, your primary focus will be to assist the Senior Leadership Team in providing a fun, safe, interactive and inspiring learning environment for all participants of the gymnastics programme. You will have the ability to constantly evaluate the programme in regard to progress and improvements of participants. You will be confident in considering and applying appropriate health & safety requirements (in line with British Gymnastics recommendations). You will aid to lead a high-quality team to ensure excellence in preparation and ensuring full occupancy for all available classes. This role includes the expectation for Operations Lead to excel in the development, motivation and inspiration for the Gym support team.

Experience in the sports industry is an advantage, but not essential.

• New Gymnast Numbers & Onboarding
• Gymnast Attrition Rates
• Meeting Financial Targets for Membership in your club
• Complaints Handling / Management

• Work with the Head of Operations to determine the onboarding of new participants into the wider programme including attrition, structure and content of the identified programme(s).
• Production & maintenance of ‘BARS’ to support the programme.
• Training staff to use ‘BARS’.
• Continuing evaluation & review of class range.
• Work with the Head of Operations & Club Head Coach to determine the frequency and timing of classes required.
• Lead the approach to liaising with parents both verbally and in writing.
• Manage concerns, queries or issues raised by gymnasts, parents, coaches or visitors which relate to the recreational programme with assistance from the SLT & Club Head Coach where required.
• Ordering of all kit including day to day housekeeping as well as merchandise or competition items.
• Assume the role of Duty Manager alongside the Club Head Coach.
• Support the overall growth and development of the organisation by taking an active role as part of the leadership team; contributing to all aspects of club development and undertaking additional identified responsibilities where reasonably requested by the Head of Operations.
• Safeguard the welfare of all gymnasts and coaches and take all reasonable steps to minimise the risk of accident or injury.
• Operations Management of all Holiday Activity.
• Operations Management of all Parties / Events.
• Act as First Aid Site lead.
• Act as Health & Safety Site Lead.
• Act as an on-site Safeguarding Officer.
• Act as Fire Safety Site Lead.
• Lead delivery & training and ensure adherence to the policies and procedures contained in the Coaches Handbook and Staff Handbook for non-coaching staff where required.

Nile Wilson Gymnastics is committed to safeguarding children and ensuring all young people have a positive experience in the sport. Anyone recruited to work or volunteer for the organisation must be fully committed to these values.