Head of Operations

University of Bedfordshire; England; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading UK university is seeking a Head of Operations to enhance student services and support academic teams throughout the student life cycle. The role involves leading a team, managing operations, and ensuring continuous improvement of services. The ideal candidate should have experience in higher education, strong leadership skills, and proficiency in IT systems such as SITs. Join us in making a significant contribution to our program of change and delivering high-quality services.

Qualifications

• Experience in leading and managing change in higher education.
• Proficient in navigating complexity and ambiguity effectively.
• Ability to engage collaboratively across teams.

Responsibilities

• Lead operations for the assigned team ensuring continuous improvement of services.
• Support student and course administration throughout the student life cycle.
• Develop policies and processes aligned with university strategic priorities.

Skills

Leadership

Change management

Problem-solving

IT skills

Adaptability

Tools

SITs

Job description

The University of Bedfordshire’s Student Registry Services is responsible for supporting all aspects of the student journey, from the point of registration through to graduation. We are seeking a Head of Operations to join our team, and to lead, manage and support student and course administration throughout the student life cycle for assigned provision.

This post is one of three Heads of Operations, working closely together to deliver high-quality and effective services to enhance the student experience and to support academic and professional services teams through digitally enabled, streamlined registry and academic services.

The post holder will develop, lead and manage the operations for their assigned team that will ensure the continuous improvement of policies, regulations, processes and systems it supports, aligned to institutional strategic priorities.

In line with the university’s strategic objectives, our aim is to deliver:

• Sector‑leading and flexible student services, processes and systems to support our strategy and an improved student experience.
• High quality, efficient, tailored and accessible service delivery for our staff and external partners.
• Continuous improvement, sustainable operations and enhanced services.
• A distinctive professional service based on creative partnership and excellent service quality for colleagues and students.
• High levels of staff satisfaction through a positive and open culture and investment in people and skills.

To-friendly us achieve our priorities we are looking for a higher education professional who is:

• a competent leader with experience delivering change and the ability to navigate complexity and ambiguity.
• a proactive, innovative, adaptable individual, with the ability to plan, prioritise and organise the work of themselves and others.
• a problem solver who can think on their feet, and have the willingness to engage in projects effectively, whilst supporting collaboration across teams.
• a knowledgeable professional with a good understanding ofmemberof key polices and current sector debates.
• an individual with a good understanding of the development, implementation and operation of policy and regulation to support processes.
• An individual with well-developed IT skills and considerable experience of complex student systems such as SITs.

This post will provide the right candidate with the opportunity to make a significant contribution to the university as it continues to deliver on its programme of change.