Head of Logistics Operations (D2C & B2B)

Pod Talent; Greater London; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

A growing logistics company in London is seeking a Head of Logistics Operations to oversee global operations across warehousing, fulfillment, freight, and delivery performance. You will lead high-performing teams, manage relationships with global 3PL partners, and drive continuous improvement in efficiency and service. Candidates should have over 10 years of logistics or supply chain experience and a strong background in managing both D2C and B2B channels. The role offers a competitive salary and a hybrid work model.

Qualifications

• 10+ years' experience in logistics or supply chain operations.
• Strong background in 3PL management and global freight.
• Experience with D2C and B2B channels.

Responsibilities

• Lead high-performing operations teams across UK and international markets.
• Oversee logistics including freight and warehousing.
• Manage relationships with global 3PL partners.

Skills

End-to-end logistics experience

3PL management

Team leadership

Cost efficiency improvement

Communications skills

Job description

Head of Logistics Operations (D2C & B2B)

Location: London

Sector: Logistics & Customer Services

Job Type: Permanent

Salary: £75k - 90k per year

Contact: Holly Pattison

Contact Email: [e-mail]

Job ref: JOB-7078

Expiry date: 09-Feb-2026

Role: Head of Logistics Operations (D2C & B2B)

Salary: £90,000 + package

Location: London (Hybrid)

What you'll be doing as Head of Logistics Operations (D2C & B2B)

This is a fantastic opportunity for a hands‑on logistics leader to take full ownership of global operations across warehousing, fulfilment, freight, and delivery performance. You’ll be responsible for ensuring everything runs smoothly from supplier to customer while driving continuous improvement in speed, cost, and service.

Key Responsibilities:

• Lead and develop high‑performing operations teams across the UK and international markets
• Oversee end‑to‑end logistics, including freight, warehousing, fulfilment, and returns
• Manage and build strong relationships with global 3PL partners to ensure best‑in‑class service
• Drive improvements in delivery performance, customer experience, and operational efficiency
• Monitor and optimise inventory flow across multiple regions and channels
• Identify and resolve bottlenecks, ensuring the supply chain scales effectively with growth
• Collaborate closely with senior stakeholders across Finance, Commercial, and Operations
• Lead process improvement initiatives and implement scalable, data‑driven solutions
• Ensure compliance, documentation accuracy, and cross‑border alignment across supply chains
• Drive a culture of accountability, pace, and continuous improvement within the team

Key Experience Required for the Position of Head of Logistics Operations (D2C & B2B)

• 10+ years’ experience in end‑to‑end logistics or supply chain operations within fast‑paced, product‑led businesses
• Strong background in 3PL management, warehousing, fulfilment, and global freight
• Ideally experience within both Large and SME/Scale‑Up businesses
• Proven success in leading and developing high‑performing teams across regions
• Experience managing both D2C and B2B channels
• Comfortable working with international suppliers, partners, and teams across time zones
• Track record of improving cost efficiency, service levels, and operational performance
• Confident communicator with the ability to influence and drive change across departments

Why it’s a great opportunity

You’ll be joining a high‑growth, entrepreneurial business where logistics is at the heart of its success. This is a chance to shape and scale a global operation, make fast, visible impact, and work closely with senior leadership on key business decisions.

If you’re a driven, hands‑on logistics professional who thrives in a fast‑moving environment, this role offers huge scope to make your mark.

Due to the volume of applications, if you haven’t heard from us within 2 weeks, please assume your application has not been successful.