Head of Operations

HW Interim Solutions; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health and social care organization in the UK is seeking a Head of Operations for a 12-month appointment. The role requires a senior leader to manage multi-site operations, ensuring performance, quality, and growth. Candidates should have experience leading managers in the care sector, a strong understanding of care regulations, and financial acumen. The position focuses on delivering high-quality service and compliance with standards, with applications due to the high volume of interest.

Qualifications

• Proven experience in leading managers within a multi-site business.
• Background in the care sector or a closely related regulated sector.
• Strong knowledge of care regulations with a track record of achieving Good or Outstanding inspection outcomes.
• Commercial and financial acumen, including budgeting and performance management.

Responsibilities

• Lead end-to-end regional operations, ensuring consistent, high-quality service delivery.
• Build, lead and develop a high-performing regional management team.
• Monitor and improve regional performance against relevant KPIs.
• Drive regulatory compliance and quality performance across the region.
• Develop and deliver a regional business plan aligned with business strategy.

Skills

Leadership and team development

Performance monitoring

Regulatory compliance

Financial acumen

Job description

HW Interim Solutions are looking to engage a Head of Operations for a 12 month appointment within the Health & Social Care Sector.

The business requires a senior operational leader to take full accountability for the performance, quality and growth of a large, multi-site care operation.

Key Responsibilities:

• Lead end-to-end regional operations, ensuring consistent, high-quality service delivery.
• Build, lead and develop a high-performing regional management team.
• Monitor and improve regional performance against customer, quality, people and financial KPIs.
• Drive regulatory compliance and quality performance across the region.
• Develop and deliver a regional business plan aligned to wider business strategy.

Experience:

• Proven experience in leading managers within a multi-site business
• Background in the care sector or a closely related regulated sector.
• Strong knowledge of care regulations with a track record of achieving Good or Outstanding (or equivalent) inspection outcomes.
• Commercial and financial acumen, including budgeting and performance management.

Please note, we are looking to speak with candidates that will be available to start within the coming weeks.

How to Apply: If you would like to apply for this position, please submit an up-to-date copy of your CV that supports the criteria set out above. Due to the high volume of applications we are currently receiving for roles, we will only contact candidates who meet the required criteria to discuss the role further.